Customer service interview FCC

[hayley]

Hiya peeps! Just registered on here, am after some tips on the customer service interview for first capital connect.

Has anyone had one before and have you any idea how hard the maths test are?

My b/f has an interview next week and i know he struggles with maths so a bit nervous that he won't get it mainly on that! Such a shame as I think it would be a really good company to get into, and he has been trying for over a year.

Any help or info would be greatly appreciated thanks!

 

[navydavy1968]

There was a ticket selling test that is working out which ticket you need to issue and then working out how much it costs, but they give you a grid to help you with all the prices on. So there is a little maths working out but not much. (this was for Southern though so MAY be different to yours)

 

[hayley]

Thanks Davy, got the tests through now so just got to practice them!

 

[navydavy1968]

Ok the tests on the day will be a bit more complicated. For instance you may have to think about 1st class tickets and also child discount. But will be the same type of questions and most passed these at the assessment centre.