Customer Information Systems Fault

[30909]

Posted on South West Trains Journey Check at 06.54 today 10 November

http://www.journeycheck.southwesttrains.co.uk/

Customer Information Systems Fault

A fault has been identified with the link between our information systems and the signalling equipment across our network and also throughout the country.

This means that Customer Information Screens at stations are not receiving real time information, and will not accurately reflect delayed trains. We are manually updating our systems at present with delay information, but you may experience some problems in the meantime.

There is the possibility that trains may be automatically removed from the screens before they should be, and the advertised next train may not be the next train to arrive. Please listen to the onboard announcements to make sure.

This problem also affects mobile phone apps and other online journey planners, which may show trains as being 'Delayed' when they are either running on time, or have already left.

Our engineers are working on this problem, however we do not have an estimate for the problem to be fixed.

We are sorry if this fault affects any part of your journey today.

 

[Jordy]

This isn't particularly uncommon, happens from time to time.