CSA Interview Network Rail

[zeenatamin89]

Hello Everyone,

I have an interview coming shortly for Network Rail Customer service assistant position. I have few questions in mind and would appreciate if anyone can help me with this.

1. How to deal with unattended/suspicious items on the station

2. How to provide assistance to a person in need of medical attention (or) injured person

I have experience as a customer service rep in a contact center where i handled customer on phone only so i have no experience in dealing with situation like this. if anyone can help me i will be very thankful.

 

[LimeStSte]

Hi,

I've pm'd you

Ste

 

[zeenatamin89]

Hi,

I've pm'd you

Ste

Hi,

Thank you for your reply i really appreciate it i just want to know that, if we are not First aid certified incase of any accident or medical emergency what are the steps we need to take in order to help the customer?

Thank you