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CrossCountry's Driver Shortage

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TravelDream

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Does anyone know what is happening with CrossCountry?

They already have 40 cancellations for today due to 'driver shortages' and tomorrow is likely to be worse. Weekends are very bad, but even on weekdays a fair number of trains are cancelled for that reason.

I know they had that reduced amended timetable earlier in the year. Why did they move off it when they weren't able to staff the trains in that schedule, never mind the full one?
 
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newtownmgr

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Like a lot of companies they are short of drivers and rely on drivers volunteering to work rest days to help out. Might be lack of volunteers given the time of year or some (me included) won’t work Saturday rest days regardless of time of year.
 

1D54

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Many Stansted Airport services from Birmingham are terminated at Cambridge including the first one this morning where i had to help a luggage laden passenger with times to get her to the Airport as staff at Leicester didn't seem interested in helping her. They really should know the situation off by heart now as it is such a common occurrence and XC promised during the emergency timetable that this would stop.
 

43066

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Like a lot of companies they are short of drivers and rely on drivers volunteering to work rest days to help out. Might be lack of volunteers given the time of year or some (me included) won’t work Saturday rest days regardless of time of year.

No surprise there. Saturday is by far and away the worst day of the week to be at work on the railway.
 

Snow1964

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It's historic incompetence.

I believe a new deal was agreed in 1998 and the then general secretary of ASLEF (Mick Rix) said the new deal drivers will be fully staffed going forward.

It was XCs failure to recruit and train sufficient staff that led to current lack of staff so they are relying on volunteers doing overtime (but paying insufficient overtime rates to encourage volunteering).

Under the Government management contract they keep such a tiny proportion of increased ticket sales and revenue, their logic appears to be not worth trying to pay bonus overtime to staff and run it.
 

whoosh

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Probably won't get better (a-Cross the whole Country - all TOCs) until April.
 

Bishopstone

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Staying out of the blame game, but, three years after the pandemic, it’s depressing to see various TOCs (including Cross Country, this weekend) advising ‘essential travel only’.

Good job most of us have cars.
 

dangie

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Many apologies if I’ve got this incorrect, but from many other Threads & Posts on staff shortages, am I correct in thinking that weekend working on the railway is voluntary?

If this is correct then I find it unbelievable. Any industry which provides a 7day/week service should have work rotas which include weekend working. It should not be voluntary. I worked for 40 years in the *power industry in a power station. Just imagine if power workers decided not to work at the weekend? Full 24/7 working was my shift rota.

*This goes for any other business/industry which provides an every day, all day service.
 

pitdiver

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Staying out of the blame game, but, three years after the pandemic, it’s depressing to see various TOCs (including Cross Country, this weekend) advising ‘essential travel only’.

Good job most of us have cars.
I don’t have a car, even if i did I wouldn't drive into London where I have to go on business once or twice a month. I live in Nottinghamshire.
 

PLY2AYS

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It's historic incompetence.

I believe a new deal was agreed in 1998 and the then general secretary of ASLEF (Mick Rix) said the new deal drivers will be fully staffed going forward.

It was XCs failure to recruit and train sufficient staff that led to current lack of staff so they are relying on volunteers doing overtime (but paying insufficient overtime rates to encourage volunteering).

Under the Government management contract they keep such a tiny proportion of increased ticket sales and revenue, their logic appears to be not worth trying to pay bonus overtime to staff and run it.
I thought their RDW agreement was a £600 flat rate similar to that on Avanti and other TOCs?

Please advise if I’m mistaken.
 

Nicholas Lewis

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Many apologies if I’ve got this incorrect, but from many other Threads & Posts on staff shortages, am I correct in thinking that weekend working on the railway is voluntary?

If this is correct then I find it unbelievable. Any industry which provides a 7day/week service should have work rotas which include weekend working. It should not be voluntary. I worked for 40 years in the *power industry in a power station. Just imagine if power workers decided not to work at the weekend? Full 24/7 working was my shift rota.

*This goes for any other business/industry which provides an every day, all day service.
Depends which operator you work for as many have sorted the issue
 

800001

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Many apologies if I’ve got this incorrect, but from many other Threads & Posts on staff shortages, am I correct in thinking that weekend working on the railway is voluntary?

If this is correct then I find it unbelievable. Any industry which provides a 7day/week service should have work rotas which include weekend working. It should not be voluntary. I worked for 40 years in the *power industry in a power station. Just imagine if power workers decided not to work at the weekend? Full 24/7 working was my shift rota.

*This goes for any other business/industry which provides an every day, all day service.
Not across the board no, some TOCs have had Sunday in the working week for serval years eg LNER.
 

Clarence Yard

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Under the Government management contract they keep such a tiny proportion of increased ticket sales and revenue, their logic appears to be not worth trying to pay bonus overtime to staff and run it.

I don’t think their NRC has any revenue retention incentives so it doesn’t financially matter to XC what extra revenue comes in, their owners just get their fixed fees.

I believe XC do offer a RDW bonus but in any case any recruitment above agreed levels and any increases in pay or changes in conditions has to be agreed by the DfT (before any offer is formally made) and they have been reluctant to increase both, in many TOCs.

The only way out of this is for the DfT to gradually move TOCs/GBR to weekends being in the working week and for staff establishments to be increased to reflect that. Until then, the TOCs hands are tied and the service will remain a lottery.
 

newtownmgr

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Many apologies if I’ve got this incorrect, but from many other Threads & Posts on staff shortages, am I correct in thinking that weekend working on the railway is voluntary?

If this is correct then I find it unbelievable. Any industry which provides a 7day/week service should have work rotas which include weekend working. It should not be voluntary. I worked for 40 years in the *power industry in a power station. Just imagine if power workers decided not to work at the weekend? Full 24/7 working was my shift rota.

*This goes for any other business/industry which provides an every day, all day service.
Saturday is regarded as part of the working week on all TOC’s and rosters are built to reflect that, for instance my Toc is a revolving 3 week cycle with rest days as follows

Wk 1 Mon,Tue
Wk 2 Wed,Thur
Wk 3 Fri,Sat
Wk 4 Mon,Tue and repeat.

So one sat in 3 is a rest day.

Sundays vary between tocs, some are commited, some part of the working week (which may alter the 3 week cycle above) and the rest are still voluntary, in the latter case Sunday shifts will show in the link and it’s up to you whether you choose to work. No Sundays rostered on a long weekend and most at the beginning of a week of lates.
 

43066

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Many apologies if I’ve got this incorrect, but from many other Threads & Posts on staff shortages, am I correct in thinking that weekend working on the railway is voluntary?

If this is correct then I find it unbelievable. Any industry which provides a 7day/week service should have work rotas which include weekend working. It should not be voluntary. I worked for 40 years in the *power industry in a power station. Just imagine if power workers decided not to work at the weekend? Full 24/7 working was my shift rota.

*This goes for any other business/industry which provides an every day, all day service.

Well you presumably signed up to a contract specifying 24/7. As above, Sundays are still entirely voluntary at some train operators (by no means everywhere), and the reason for that is because the industry has consistently recruited people on that basis - and still is for some grades in some locations!

Nobody seems to want to pay for increasing headcount to make Sundays a normal working day, and the unions (rightly) will resist committed Sundays being brought in where they aren’t already in place, because they’re enforced overtime.

A particular problem at the moment is that, where Sundays are voluntary, the operators (or more likely the DfT, who have to sign arrangements off) are also unwilling to pay large enough incentives to get enough people to volunteer, and seem to prefer to simply allow the service to collapse.
 
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Bald Rick

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Many apologies if I’ve got this incorrect, but from many other Threads & Posts on staff shortages, am I correct in thinking that weekend working on the railway is voluntary?

This is not correct except for a handful of TOCs that have Sundays voluntary, and even then it is usually only for some of their groups of staff (eg one TOC has Sundays committed for most of its drivers, but voluntary for one group).

Having said that, even where there is an obligation to work Sundays, at most TOCs the obligation does not cover all the Sunday work that needs to be done, and there is still a reliance on volunteers on any given Sunday over and above those that are obliged. At some TOCs this applies to Saturdays too. This is all a legacy from when Sunday service were much less frequent, and in some cases didnt run at all.

This issue always crops up this time of year. Essentially, traincrew have other things to do at weekends in December - shopping, seeing their friends, family, etc… and so there are more people on leave (the quotas at weekends are usually full) and there are fewer volunteers to cover the gaps.

There are various things TOCs can do to increase availability - postpone non-critical training, defer briefing days, rejig some diagrams, etc. But operators that have the most complex operations, and/or have had large amounts training will be most stretched. Add in the current industrial relations position (which varies locally), and heaving bank accounts due to 3 years’ backpay, et voila.

One answer (there are many answers of course) to the Sunday issue is to get it fully part of the working week, as it is already at many TOCs, but also to have sufficient commitment to cover all the work on Sundays. That will take 2-3 years. But that alone won’t solve all the issues about crew availaibility. Neither will recruitment, although that will have a role, obviously.
 

GoneSouth

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Not across the board no, some TOCs have had Sunday in the working week for serval years eg LNER.
The fragmentation and complete f*** up of this industry because of privatisation is staggering!

What were they thinking… or more accurately they just weren’t thinking at all. I’m not saying nationalisation is a panacea for all its problems, but the way this has played out over 3 decades is just beyond belief.
 

Class 170101

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Having said that, even where there is an obligation to work Sundays, at most TOCs the obligation does not cover all the Sunday work that needs to be done, and there is still a reliance on volunteers on any given Sunday over and above those that are obliged. At some TOCs this applies to Saturdays too. This is all a legacy from when Sunday service were much less frequent, and in some cases didnt run at all.
I would have thought in BR, Sundays weren't as much of an issue as drivers (and to a lesser extent other staff) were less well paid and Sunday working with its enhanced allowances made their income 'look good' so they worked them. Now that salaries are higher there is less incentive to work on Sundays if its all voluntary.
 

swt_passenger

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Probably won't get better (a-Cross the whole Country - all TOCs) until April.
It won’t getter better in April, it will take many years of recruitment and training. It may never be affordable whoever is in government.
 

GoneSouth

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It won’t getter better in April, it will take many years of recruitment and training. It may never be affordable whoever is in government.
It has to be affordable, you can’t just shut it down. Other countries can afford it so why can’t we.
 

Clarence Yard

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The number of staff that were required on a Sunday was much less on BR, so there was less trouble with absentees. The problem was deciding who got the Sunday turns - it was hotly contested in some depots.

In one depot I worked at, if you took a Sunday and then blew out a weekday afterwards, you lost your next turn on the Sunday “roster”.

There was always a proportion of staff who, for religious or family reasons, would never work a Sunday. When I moved from the ER to the WR, there were proportionally more on the WR who were “church or chapel”.

Now, with the number of trains running on a Sunday, it just needs bringing into the working week and some form of mutual exchanging needs to be introduced for those who don’t want to ever work a Sunday.
 

Bald Rick

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I would have thought in BR, Sundays weren't as much of an issue as drivers (and to a lesser extent other staff) were less well paid and Sunday working with its enhanced allowances made their income 'look good' so they worked them. Now that salaries are higher there is less incentive to work on Sundays if its all voluntary.

As @Clarence Yard says, Sundays were prized in BR days, to the extent there was (effectively) a long ‘waiting list’ and some strict processes about who got what shifts. The favours were very much dished out by supervisor to driver, and not vice versa.



It won’t getter better in April, it will take many years of recruitment and training. It may never be affordable whoever is in government.

It will get better on 2 January, as it always does. For XC it will also get better progressively through to April.

What happens in April is anyones guess. Everyone is waiting to see how many people choose to retire when the new pension estimates come through. XC may suffer more than most as their drivers only have a month’s notice.
 
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