You'll take three tests, which are not too dissimilar from the Conductor/Train Manager ones, if you've done those before.
The first is one to assess whether you can read a passage of information and correctly answer multiple choice questions on it. Use the practise booklet provided to develop your technique of finding the answer quickly but correctly. The answers are written to be all similar, but discreetly different so that only one is correct.
The next test is one to ensure that you're competently numerate. You'll get an information card with some data on it, prices, stock levels, etc, and be expected to answer a number of questions, using the information on the card and your maths skills. It's nothing too tricky, and there's paper provided for scribbling, but the key is to work quickly yet accurately.
The final test is a group exercise, where you'll sit down with your fellow applicants and have a good old chat about a topic, which they tend to vary. This is designed to check you can work with other people as part of a team to work for a common goal. My suggestion for practising this is to go out with a group of friends for a drink or three, but concentrate on how you're communicating. If you're being overly dominant, or shying away, then it'll come across that way in your group exercise too. Try and make sure you're getting your opinion across in a fair and respectful way.
If you're successful on those, then you'll get through to the interview stage. Make sure you've got a good backpack of answers ready for questions, the majority of which will be aimed at making sure you're able to deal well with your customers. It doesn't hurt to use this time to show you've a bit of a personality too.
Which depot is this for, if you don't mind me asking?
Hope this helps
