Covered PASCOM button

[Travelmonkey]

Something I noticed earlier. When I was traveling with a wheelchair user friend assistance failed so I did as recommended used the passcom to get staff attention so the ramp could be laid down to get him on the train. We were traveling aboard one of Avanti's new 805 Evero units. Anyway seems you need to pull away a plastic sheet when activating a PASCOM on these units, compared to the pendalions where the buttons (and leavers) are open and unobstructed why the extra layer for the Everos (not noticed it before today on other 80x variants of train)

 

[800301]

Something I noticed earlier. When I was traveling with a wheelchair user friend assistance failed so I did as recommended used the passcom to get staff attention so the ramp could be laid down. We were traveling aboard one of Avanti's new 805 Evero units. Anyway seems you need to pull away a plastic sheet when activating a PASCOM on these units, compared to the pendalions where the buttons (and leavers) are open and unobstructed why the extra layer for the Everos (not noticed it before today on other 80x variants of train)

All the PAU’s by the doors should have a plastic cover or they just get hit by accident all the time

This is on a GWR unit

 

[Travelmonkey]

Not something I'd really paid attention tol till this evening. Regardless I would have pushed it in this instance.

Passenger assist app confirmed the assistance but it wasn't forthcoming which is poor. Wheelchair users should have the right to a little spontaneity.

== Doublepost prevention - post automatically merged: 18 Sep 2024 ==

Not something I'd really paid attention tol till this evening. Regardless I would have pushed it in this instance.

Passenger assist app confirmed the assistance but it wasn't forthcoming which is poor. Wheelchair users should have the right to a little spontaneity.

*screenshot of activated pascom*

 

[Krokodil]

There should be a Call For Aid button in reach of a wheelchair user which sounds an alarm without chucking the brakes in like a passcom does.

 

[Travelmonkey]

There should be a Call For Aid button in reach of a wheelchair user which sounds an alarm without chucking the brakes in like a passcom does.

On the outside of the train?

 

[Horizon22]

On the outside of the train?

No. Modern stock alerts the driver/crew to an issue without stopping the train immediately.

 

[Krokodil]

On the outside of the train?

Why would it be on the outside? Passcoms haven't been on the outside of trains since the very early days.

 

[Travelmonkey]

No. Modern stock alerts the driver/crew to an issue without stopping the train immediately.

Prehaps a good thing the train was already stopped in a station,

== Doublepost prevention - post automatically merged: 19 Sep 2024 ==

Why would it be on the outside? Passcoms haven't been on the outside of trains since the very early days.

Hence why I used the one just inside the door, too alert of what should have already been known through the passenger assist app booking.

 

[Horizon22]

Prehaps a good thing the train was already stopped in a station,

== Doublepost prevention - post automatically merged: 19 Sep 2024 ==

Driver / guard also won't be able to get interlock until it's acknowledged. And doing so was totally fine in your situation, and hopefully caused a delay as an assistance failure so it can be investigated properly.

 

[74A]

What station was this ?

 

[Travelmonkey]

What station was this ?

Lichfield Trent Valley

== Doublepost prevention - post automatically merged: 19 Sep 2024 ==

Driver / guard also won't be able to get interlock until it's acknowledged. And doing so was totally fine in your situation, and hopefully caused a delay as an assistance failure so it can be investigated properly.

It was already 12 mins down we added another 4 mims to the delay , luckily the ramp was ready for us at the destination although the bloke got the wrong end of the train so had a good run up the 10 coaches to where we were,

 

[DMckduck]

Lichfield Trent Valley

== Doublepost prevention - post automatically merged: 19 Sep 2024 ==


It was already 12 mins down we added another 4 mims to the delay , luckily the ramp was ready for us at the destination although the bloke got the wrong end of the train so had a good run up the 10 coaches to where we were,

Sorry I may not be following, did you pull the passcomm prior to reaching your destination where assistance was planned?

 

[N1]

Sorry I may not be following, did you pull the passcomm prior to reaching your destination where assistance was planned?

I think the booked assistance failed when the OP and their friend were boarding the train, not alighting. Hence the question about call for aids on the outside of the train.

 

[Travelmonkey]

Sorry I may not be following, did you pull the passcomm prior to reaching your destination where assistance was planned?

I got on and pulled it as assistance failed at our origin station,

 

[185]

Lichfield Trent Valley

Another frequently de-staffed station due to understaffing.

It was already 12 mins down we added another 4 mims to the delay

Lichfield & Tamworth - frequent accumulators of station delay minutes on the WCML.

 

[Travelmonkey]

Another frequently de-staffed station due to understaffing..

The 3 staff regulars are lovely but yeah not much use of a evening,

 

[74A]

Surprised the guard did not see you waiting on the platform. (Unless its a DOO service)

 

[Horizon22]

Surprised the guard did not see you waiting on the platform. (Unless its a DOO service)

Sounds like they were trying to alight, not board.

Yes that is surprising, normally assistance issues occur at destination, not origin.

 

[Horizon22]

I got on and pulled it as assistance failed at our origin station,

So you got on without assistance? I'm a little confused or were you able to just about get to the passcom but not fully board?

 

[daveo]

Read the initial post! He was travelling with a friend in a wheelchair.

 

[Horizon22]

Read the initial post! He was travelling with a friend in a wheelchair.

Ah yes, I missed that wording. Makes a lot more sense!

 

[Travelmonkey]

Surprised the guard did not see you waiting on the platform. (Unless its a DOO service)

Joined multiple unit so at least one of the guards should have been aware,

 

[Travelmonkey]

Sounds like they were trying to alight, not board.

Yes that is surprising, normally assistance issues occur at destination, not origin.

LTV is unstaffed after about 4pm I believe, so it's up to the train crew,

 

[Travelmonkey]

Sounds like they were trying to alight, not board.

Yes that is surprising, normally assistance issues occur at destination, not origin.

Destination was actually there and waiting although had to run up 10 coaches to meet us at the correct door.

 

[edwin_m]

I got on and pulled it as assistance failed at our origin station,

A wheelchair user on their own wouldn't be able to do that, and might not be able to operate the Passcom at the door either as it's often rather high up. There is a low level call for aid (and a low level Passcom too?) at the wheelchair position but if the person had moved to the door in anticipation of assistance arriving then they probably wouldn't be able to return and operate that. And would train staff notice or pay attention to a call for aid while they were occupied with station duties?