Contactless Payment

[LS-Colin]

Can a fellow member shine some light on this scenario. If I was to use contactless payment to make a journey on the Underground, what happens if my journey is cut short due to power failure or some other problem. Usually passengers are de-trained and informed that Underground tickets will be accepted on relevant bus services in order to complete their journeys. Problems of this nature appear to occur on an almost daily basis - even if it is just for an hour or so. I would not be in possession of any ticket, so how would I complete my journey without incurring further payment? This would especially be the case if I had to also re-join the Underground to complete my journey after travelling on the bus.

 

[PermitToTravel]

It's the same as with Oyster, I believe. You need to pay to continue your journey and then call their helpline (0343 222 1234) who are very helpful

 

[Romilly]

I am not sure what happens on the London Underground, but if you have paid by Oyster on a London Bus, and the journey is unexpectedly brought to an end before your destination, the driver will (if you ask) issue you with a paper transfer ticket, valid for 60 minutes in my experience, to enable you to continue your journey on a following bus.