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Contactless on Heathrow Connect

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ANDREW_D_WEBB

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As a frequent user of the Heathrow Connect I came across a ticket inspector on the train today. The first time in ages I have seen one, a few years ago it was virtually everyday journey. What I found surprising was that, having paid on a contactless card prior to boarding, the inspector simply looked at the card I showed him and made no effort to put it on one of the two readers he had. How did he know I had paid and that I was not simply chancing it?
 
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causton

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Depending on what reader he had, it might not have supported Contactless Payment Cards and unless they pay for the newer readers I guess that's what they have decided the solution would be - to just hope people aren't chancing it!
 

MikeWh

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How did he know I had paid and that I was not simply chancing it?

He didn't.

Although to be fair, he wouldn't know even if he had read the card. All the RID tells the inspector is whether it is possible that the card has been used or not. The penalty is handled by TfL after the event. This is actually quite good in that it takes the heat out of a potential conflict situation and frees the inspector to carry on checking other passengers.
 

kieron

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All the RID tells the inspector is whether it is possible that the card has been used or not. The penalty is handled by TfL after the event. This is actually quite good in that it takes the heat out of a potential conflict situation and frees the inspector to carry on checking other passengers.
It's also bad, as it means that if, say, someone gives an inspector the wrong card (and doesn't realise it at the time), this can't be sorted out until much later.
 

MikeWh

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It's also bad, as it means that if, say, someone gives an inspector the wrong card (and doesn't realise it at the time), this can't be sorted out until much later.

How long is "much later"? It can be sorted out the following day, probably on the phone to the helpdesk, as I'm sure that a second contactless card owned by the same person with the journey history to exactly surround the revenue check would be accepted as mitigating circumstances.

If the passenger doesn't check their accounts for a few days/weeks it can still be sorted out at anytime up to a year later as that is how long contactless journey records are kept.

Most people I would reckon would only have one contactless card, or have say a debit and a credit card and know which one they always use (to ensure that they benefit from capping).

The benefit is that those who are chancing it will not get into a conversation at the time and those for whom a touching error means they are inadvertantly invalid won't be humiliated by the semi-public and usually lengthy conversation that then takes place.
 

Deerfold

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Most people I would reckon would only have one contactless card, or have say a debit and a credit card and know which one they always use (to ensure that they benefit from capping).

I'm no so sure.

In a little over a year, I've gone from moaning about not having a contactless card to having 4 - without opening any new accounts. I suspect I'm not alone in carrying more than 1 credit card.
 
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