Contactless fare - East Croydon to Clapham Junction

[Undaunted]

On 6 June I travelled from East Croydon to Clapham Junction on the 16.28 train. I used contactless at both stations. My credit card has been debited £4.80 by TfL and £4.50 'SWRAILWAYSELFSERVE'. As far as I can tell, the fare should have been £4.80. Am I missing something here?

 

[yorkie]

Can you post a screenshot of your journey history (with any personal data redacted)?

 

[Benjwri]

On 6 June I travelled from East Croydon to Clapham Junction on the 16.28 train. I used contactless at both stations. My credit card has been debited £4.80 by TfL and £4.50 'SWRAILWAYSELFSERVE'. As far as I can tell, the fare should have been £4.80. Am I missing something here?

Do you have a The Key or SWR Tap2Go smartcard with PAYG set up, which you store in the same place as the card you tapped?

 

[Haywain]

My credit card has been debited £4.80 by TfL and £4.50 'SWRAILWAYSELFSERVE'.

The latter of those would suggest a purchase made at a TVM.

 

[Undaunted]

Firstly, thanks to the three of you for responding. It is much appreciated. I have severely embarrassed myself here! Having taken the screenshots of the debits to send to you, I noticed that the retailer for the SWR transaction had the code 'SHE'. It's for car parking at Sherborne earlier in the day! You were already half way to solving it and that was without much useful information!

Thanks again for taking the time and trouble to engage and respond. I will try to engage brain before hitting the keyboard next time.

 

[Haywain]

Thanks again for taking the time and trouble to engage and respond.

No problem, we all do things like that sometimes.