Contact email Deutsche Bahn customer service

[peteb]

I need to get DB to confirm that my EC7 on 11/12/2025 was indeed 99 minutes late on arrival at Basel SBB, so I can make a travel insurance claim (couldn't fly home from Milan as booked due to the delay).

I spoke to their English help line person, who said "send us an email outlining what it you need". I very carefully wrote down their email address, however it has bounced back.

The email I have is:

Fahrtkartenservice@bahn.de

I've tried

fahrkartenservice@bahn.de also with no luck

Can anyone tell me the correct address?

Thanks

 

[Steddenm]

The two I can find online are kundendialog@bahn.de and zentralerkundendialog@bahn.de

 

[M28361M]

The second address, fahrkartenservice@ is what is listed on DB’s website in various places, eg https://www.bahn.de/faq/was-passiert-wenn-baustelle-und-ich-keine-einzelfahrt-buchen-kann

 

[Struner]

@ adresses are case insensitive (some input in some interfaces were uppercase only at the time of implementation, perhaps some still are )

 

[peteb]

Thanks for advice everyone, I've emailed:

fahrkartenservice@bahn.de

And not had a bounce back so perhaps the email was down for maintenance this morning.

I'll wait to see if/when I receive a response.

 

[rvdborgt]

I need to get DB to confirm that my EC7 on 11/12/2025 was indeed 99 minutes late on arrival at Basel SBB, so I can make a travel insurance claim (couldn't fly home from Milan as booked due to the delay).

Would this info be enough?

Bahn Experte

Dein Begleiter um Stressfrei Bahn zu fahren. Sucht die besten Informationen aus allen Quellen um dich ans Ziel zu bringen.

bahn.expert

 

[peteb]

Would this info be enough?

Bahn Experte

Dein Begleiter um Stressfrei Bahn zu fahren. Sucht die besten Informationen aus allen Quellen um dich ans Ziel zu bringen.

bahn.expert

That's a great help, I can refer the insurers to that link which proves the tardiness of the train.

So many things went wrong on that journey: diversion between Munster and Dortmund via Hamm (over-running engineering works), reports of a UXB somewhere (never found out where), various permanant way speed restrictions, getting stuck behind a broken down train near Essen, and stuck behind goods trains in the Rhine Valley owing to having lost our path!

Interestingly the station stops seemed excessively long for a train running late but maybe that was awaiting a path?