Consequential delays and Delay Repay on Ranger and Rover tickets

[TUC]

I've read the guidance on Delay Repay for Ranger and Rover tickets at https://www.nationalrail.co.uk/tick...icket-types/ranger-tickets-and-rover-tickets/

With compensation, there is not a lot of difference between holding a ticket such as an Off-Peak Day Return and a geographically defined ticket like a Rover ticket, Travelcard, or Ranger ticket. If your ticket is valid for a journey and you are delayed on that journey beyond the compensation trigger for the train company you are travelling with, you are entitled to claim compensation.

As Rover tickets and Ranger tickets are valid for multiple journeys, the way compensation is calculated for them is slightly different.

Step 1

The compensation is based on the fare of an equivalent Anytime or Off-Peak ticket for the journey you have made (depending on the validity of the ticket held) then paid in line with normal compensation thresholds:

• 12.5% of an Anytime Day Return fare for 15-29 minutes delay;
• 25% of an Anytime Day Return fare for 30-59 minutes delay;
• 50% of an Anytime Day Return fare for 60+ minutes.

The amount that results from step 1 above is capped up to a maximum as calculated in step 2:

Step 2

Compensation is then divided by the number of days validity of a Rover – in other words a 14-day Rover is divided by 28 'Singles' and then compensation calculated accordingly.

• 25% of 1/28 for 15-29 minutes delay;
• 50% of 1/28 for 30-59 minutes delay;
• 100% of 1/28 for 60+ minutes delay

So, if you had a Rover ticket that cost £50 and is valid for 3 days, that equals 6 journeys at £8.34 per journey. If the journey you are making is delayed by 22 minutes, triggering compensation, the compensation you would be paid is £2.09 (25% of £8.34).

Compensation claims must be made for each individual journey you are delayed on, and the same ticket details used for each claim.

However, I'm left unclear by the line which states: 'Compensation claims must be made for each individual journey you are delayed on'.

Does this mean that, unlike Delay Repay for other ticket types where a delay on one train which causes one to miss a connection results in the overall delay time being calculated together, for Rangers and Rovers only the delay to a given individual service is taken into account?

 

[VT 390]

If your journey involves more than once service you can claim for the entire journey, including if the rover/ranger is part of a longer journey using split tickets.

As a journey is not specifically defined it may be difficult to determine if a delay on more than one service should be claimed as a single journey claim or as separate claims for each individual service.

If you intended it to be a single journey all along (using multiple services) you should claim it as one journey claim, to avoid potentially being overpaid but there is nothing to really verify or prove your original intentions.