Complaint about a Cancelled Service

[Y961 XBU]

Today i made a Complaint to East Midlands about a Service they cancelled Yesterday on an Hourly Line, I have never contacted East Midlands before so i dont know what to expect, Will they want Proof that i had a Ticket for the service? Is there anything else you expect them to ask me? I have only ever complained to Northern Rail before.

 

[bengley]

Today i made a Complaint to East Midlands about a Service they cancelled Yesterday on an Hourly Line, I have never contacted East Midlands before so i dont know what to expect, Will they want Proof that i had a Ticket for the service? Is there anything else you expect them to ask me? I have only ever complained to Northern Rail before.

Why was the service cancelled?

 

[thenorthern]

Keep your tickets you will normally be asked to send them to East Midlands Trains who will then award you compensation.

With East Midlands Trains compensation works out at 50% of the fare for half and hour delay and 100% for an hour on single fares or 25% for half an hour, 50% for an hour and 100% for 2 hour hours on return tickets.

If you need to claim compensation in the future the easiest way to do it with East Midlands Trains is to fill out a Delay Repay form which the link to it is below.
http://www.eastmidlandstrains.co.uk/information/contact-us/delay-repay/

 

[Y961 XBU]

Thanks for the information

 

[northwichcat]

One thing that's unclear with the EMT scheme is whether it only applies to EMT trains or whether it includes connections.

For instance, if a 20 minute delay to a Norwich-Liverpool service causes you to arrive 60 minutes late at your final destination are you eligible for compensation?

 

[SickyNicky]

One thing that's unclear with the EMT scheme is whether it only applies to EMT trains or whether it includes connections.

For instance, if a 20 minute delay to a Norwich-Liverpool service causes you to arrive 60 minutes late at your final destination are you eligible for compensation?

Yes. The delay is paid for the journey as a whole, not just the individual leg. I got a full refund recently for just an 8 minute delay at Clapham, the knock on effect being more than an hour late at Ledbury. No quibbles at all from the TOC.

I don't believe the EMT scheme is any different (or can be any different).

 

[swt_passenger]

This isn't really a complaint though, is it?

It's a fairly routine compensation matter. A complaint is what you do only after they turn it down...