• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Competency based interview

Status
Not open for further replies.

Olikay93

Member
Joined
26 Apr 2017
Messages
52
Location
Leicestershire
Hi guys so I've got to the final stage of the train manager application for east Midlands trains. I have to sit a competency based interview. Can anyone give me any tips and what questions to expect at all? Just want to be prepared as I can be as I REALLY want this job!! Cheers guys!
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

kevconnor

Member
Joined
22 Apr 2013
Messages
641
Location
People's Republic of Mancunia
A competency based interview is going to quiz you on skills from the person spec. So try and dig it out from online and have a look over the essential & desirable criteria. it will list items such as

Customer service skills
Communication or listening skills
Work under pressure

Question types vary but the substance is still the same, they are looking for you to provide an example of a time when you have demonstrated the skill. Best way to prep is to think of 1 or 2 good examples which demonstrate each skill. Use the STAR method to demonstrate it.

Situation - what happened
Task -what was required
Action- what did YOU do
Result - what were the consequences

Hope this helps, whilst I don't work in the railways I do work in HR so deal with this all this time, if you need any further help just ask or PM me.
 

Olikay93

Member
Joined
26 Apr 2017
Messages
52
Location
Leicestershire
A competency based interview is going to quiz you on skills from the person spec. So try and dig it out from online and have a look over the essential & desirable criteria. it will list items such as

Customer service skills
Communication or listening skills
Work under pressure

Question types vary but the substance is still the same, they are looking for you to provide an example of a time when you have demonstrated the skill. Best way to prep is to think of 1 or 2 good examples which demonstrate each skill. Use the STAR method to demonstrate it.

Situation - what happened
Task -what was required
Action- what did YOU do
Result - what were the consequences

Hope this helps, whilst I don't work in the railways I do work in HR so deal with this all this time, if you need any further help just ask or PM me.
That's brilliant Thank you! I'll pm you later with a couple of questions. Thanks again!!
 

Juliet Barvo

Member
Joined
24 Oct 2017
Messages
252
Sorry to hear that you're going to have a competency based interview. By best advice is to apply vaseline before hand because they are highly violating.

You will be asked to describe what you did when......
You should then say "I did this, this, this and that", the Interviewer/Bad man who is violating you will then pick it apart and ask why you did this and not that, etc etc.
Use the STARR technique - What was the Situation, What was your Task, what Action did you take, What was the Result, In Reflection what would you do differently.
Your examples will have to be from within the last five years.

I have been violated in just such interviews, I will never choose to subject myself to them ever again - if avoidable.

To be honest, being born and brought up in Britain, Its cultural for me to not boast, brag or "blow smoke up my own backside" when in sober situations, so asking a Brit to undergo a Competency Based Interview is institutionally racist.
 

Elwyn

Member
Joined
5 May 2014
Messages
563
Location
Co. Antrim, Ireland
I used to conduct lots of competency based interviews. In most cases, the panel will have agreed how long to spend on each competence. It’s then up to the candidate to make the best use of that time. 5 or 6 minutes isn’t long if you have a couple of examples to give. It’s amazing how many candidates spend too much time setting the scene. “I was on this unit that was being restructured. The usual boss was away sick and then two teams merged and we all had to be retrained. Blah blah, blah”. Half the time has gone and I have learned nothing about what you had to do, and how you did it. That’s what we want to know.


Don’t be afraid of admitting to difficulties. If you completed a task, on time, in budget and with no difficulties, it probably wasn’t all that difficult. So possibly not a very powerful example. Not every angry customer is completely satisfied with how you have dealt with them and so on. You’ll can come across as more credible if in your examples, you didn’t always get something quite perfect.


Don’t be afraid to admit you encountered difficulties in a task. That's isn't a sign of weakness. The panel will want to know how you overcame those difficulties. That's where you can impress them. (Or not, as the case may be!)


If there’s time remaining, offer the panel a second or even 3rd example of the competence. That can score higher points.
 

Elwyn

Member
Joined
5 May 2014
Messages
563
Location
Co. Antrim, Ireland
Sorry to hear that you're going to have a competency based interview. By best advice is to apply vaseline before hand because they are highly violating.

You will be asked to describe what you did when......
You should then say "I did this, this, this and that", the Interviewer/Bad man who is violating you will then pick it apart and ask why you did this and not that, etc etc.
Use the STARR technique - What was the Situation, What was your Task, what Action did you take, What was the Result, In Reflection what would you do differently.
Your examples will have to be from within the last five years.

I have been violated in just such interviews, I will never choose to subject myself to them ever again - if avoidable.

To be honest, being born and brought up in Britain, Its cultural for me to not boast, brag or "blow smoke up my own backside" when in sober situations, so asking a Brit to undergo a Competency Based Interview is institutionally racist.



The idea behind core competency interviews is to see whether the candidate has evidence of the skills needed for the particular job. And to do that in a fair way.


So if the job is say, a shop manager, they are going to deal with staff recruitment and staff management, budgets, complaints, health & safety, theft. That sort of thing. So you identify the general heading for each area required and then ask for examples of situations where they have managed budgets or dealt with fraud & theft, and where they have dealt with aggressive customers and staff. Where they had to tackle an equality issue. And so on.

Driving a train requires a different set of skills, but the principal is the same.


In the olden days people were often asked what they would do if they were Prime Minister for the day, or about climbing Ben Nevis for charity on a monocycle (as per their CV). All very entertaining but probably of no relevance to the work the candidate is to undertake. (Having said that, for some jobs, climbing Ben Nevis for charity might in fact bring in some relevant skills, for some jobs, if you used it effectively. Organizational skills, sound judgment, health & safety, good time keeping. There’s potential there).


You were obviously unhappy about the way some competence interviews have gone. Your description of it as “institutionally racist” surprises me. Part of the thinking behind it is to provide a level playing field for candidates from disadvantaged backgrounds or whose circumstances meant that they don’t have the same job experience as other candidates. So to take a simple example, one candidate might have 4 A levels and a degree and have been employed for the past 10 years. Another candidate might be a parent who left school at 16 with no A levels, and who has only worked part-time because of family commitments. A third might be a new arrival from another country with no relevant UK qualifications and so on. But if they can do the job effectively, why should having A levels put one candidate ahead of another. So the focus is on the skills the candidate has, not qualifications or splendid work for charity (unless that uses those same skills of course). Having A level Greek or a degree in Computer Studies is very relevant if you will be required to use those skills in the job you are applying for, but for a shop manager or train driver and most other routine jobs they don’t prove anything.


I won’t ask whether you got the jobs you applied for because I am quite sure I know the answer but you might want to ask for feedback about your performance and have a think about whether you could have performed better. Many employers use this system and if you try to ignore it or fight it, you’ll find it hard to progress.
 

kevconnor

Member
Joined
22 Apr 2013
Messages
641
Location
People's Republic of Mancunia
The idea behind core competency interviews is to see whether the candidate has evidence of the skills needed for the particular job. And to do that in a fair way.


So if the job is say, a shop manager, they are going to deal with staff recruitment and staff management, budgets, complaints, health & safety, theft. That sort of thing. So you identify the general heading for each area required and then ask for examples of situations where they have managed budgets or dealt with fraud & theft, and where they have dealt with aggressive customers and staff. Where they had to tackle an equality issue. And so on.

Driving a train requires a different set of skills, but the principal is the same.


In the olden days people were often asked what they would do if they were Prime Minister for the day, or about climbing Ben Nevis for charity on a monocycle (as per their CV). All very entertaining but probably of no relevance to the work the candidate is to undertake. (Having said that, for some jobs, climbing Ben Nevis for charity might in fact bring in some relevant skills, for some jobs, if you used it effectively. Organizational skills, sound judgment, health & safety, good time keeping. There’s potential there).


You were obviously unhappy about the way some competence interviews have gone. Your description of it as “institutionally racist” surprises me. Part of the thinking behind it is to provide a level playing field for candidates from disadvantaged backgrounds or whose circumstances meant that they don’t have the same job experience as other candidates. So to take a simple example, one candidate might have 4 A levels and a degree and have been employed for the past 10 years. Another candidate might be a parent who left school at 16 with no A levels, and who has only worked part-time because of family commitments. A third might be a new arrival from another country with no relevant UK qualifications and so on. But if they can do the job effectively, why should having A levels put one candidate ahead of another. So the focus is on the skills the candidate has, not qualifications or splendid work for charity (unless that uses those same skills of course). Having A level Greek or a degree in Computer Studies is very relevant if you will be required to use those skills in the job you are applying for, but for a shop manager or train driver and most other routine jobs they don’t prove anything.


I won’t ask whether you got the jobs you applied for because I am quite sure I know the answer but you might want to ask for feedback about your performance and have a think about whether you could have performed better. Many employers use this system and if you try to ignore it or fight it, you’ll find it hard to progress.

I was going to try and reply to Julie Barvo's post but I really don't think there is anything I can add to what you have written other than to agree and emphasise the point that the best indicator of future potential is based on past performance and that structured interviews are in place to prevent questions which are at best irrelevant and at worst discriminatory or prejudicial. They also should prevent the old boys network style recruitment which were previously in place in many organisations.
 

Juliet Barvo

Member
Joined
24 Oct 2017
Messages
252
The idea behind core competency interviews is to see whether the candidate has evidence of the skills needed for the particular job. And to do that in a fair way.


So if the job is say, a shop manager, they are going to deal with staff recruitment and staff management, budgets, complaints, health & safety, theft. That sort of thing. So you identify the general heading for each area required and then ask for examples of situations where they have managed budgets or dealt with fraud & theft, and where they have dealt with aggressive customers and staff. Where they had to tackle an equality issue. And so on.

Driving a train requires a different set of skills, but the principal is the same.


In the olden days people were often asked what they would do if they were Prime Minister for the day, or about climbing Ben Nevis for charity on a monocycle (as per their CV). All very entertaining but probably of no relevance to the work the candidate is to undertake. (Having said that, for some jobs, climbing Ben Nevis for charity might in fact bring in some relevant skills, for some jobs, if you used it effectively. Organizational skills, sound judgment, health & safety, good time keeping. There’s potential there).


You were obviously unhappy about the way some competence interviews have gone. Your description of it as “institutionally racist” surprises me. Part of the thinking behind it is to provide a level playing field for candidates from disadvantaged backgrounds or whose circumstances meant that they don’t have the same job experience as other candidates. So to take a simple example, one candidate might have 4 A levels and a degree and have been employed for the past 10 years. Another candidate might be a parent who left school at 16 with no A levels, and who has only worked part-time because of family commitments. A third might be a new arrival from another country with no relevant UK qualifications and so on. But if they can do the job effectively, why should having A levels put one candidate ahead of another. So the focus is on the skills the candidate has, not qualifications or splendid work for charity (unless that uses those same skills of course). Having A level Greek or a degree in Computer Studies is very relevant if you will be required to use those skills in the job you are applying for, but for a shop manager or train driver and most other routine jobs they don’t prove anything.


I won’t ask whether you got the jobs you applied for because I am quite sure I know the answer but you might want to ask for feedback about your performance and have a think about whether you could have performed better. Many employers use this system and if you try to ignore it or fight it, you’ll find it hard to progress.

"I won’t ask whether you got the jobs you applied for because I am quite sure I know the answer"... thanks for casting aspersions, even when I haven't cast any at you personally.
 
Last edited:

baz962

Established Member
Joined
8 Jun 2017
Messages
3,664
Well I would say that you probably picked the best candidate for answering such questions. Whether the psychology of Competency Based Interviews allows you to get the best candidate for the job, well that's debatable.

If a lot of employers are using such techniques, then there are going to be a lot of employers picking candidates which (/whom??) are very good at creative speech, rather than picking people with proven records of achievement, lets hope that's what they want.

As I said, I shall not participate further in such situations which are deeply contrary to my English Cultural background and therefore are Institutionally Racist towards the English.

Why is it racist mate I don't get it.
 

Juliet Barvo

Member
Joined
24 Oct 2017
Messages
252
Why is it racist mate I don't get it.

Because the Brits are brought up not to talk about what they did and how they did it - it goes against their culture. Most Brits won't be able to do it very well, many will be very uncomfortable when asked to do it.

Institutional racism was defined by Sir William Macpherson in the 1999 Lawrence report (UK) as: "The collective failure of an organisation to provide an appropriate and professional service to people because of their ........culture, or ethnic origin. It can be seen or detected in processes, attitudes and behaviour which amount to discrimination through unwitting prejudice, ignorance, thoughtlessness ...... etc
 

Juliet Barvo

Member
Joined
24 Oct 2017
Messages
252
I was going to try and reply to Julie Barvo's post but I really don't think there is anything I can add to what you have written other than to agree and emphasise the point that the best indicator of future potential is based on past performance and that structured interviews are in place to prevent questions which are at best irrelevant and at worst discriminatory or prejudicial. They also should prevent the old boys network style recruitment which were previously in place in many organisations.

pick the blokes who can talk the talk, without ever seeing whether they can do the job. Just think of all the Consultancy Fees the recruitment consultants could collect as they ruin the best in the country.
 
Last edited:

Uplinker

Member
Joined
9 Nov 2017
Messages
17
JB, I am trying to work out where you're coming from or if you're winding us up.

Competancy based interviews are a way of finding out what people's experience, skills and attitudes are, and what their work ethic is. With something like the SAS, you absolutely have to prove that you have stamina and are up to the physical demands of the job, whereas a lot of other professions these days are largely sedentary and require just thinking and communicating: skills which can be determined by speaking to the applicant. This is much cheaper and quicker than taking everybody off to the woods and putting them through an assault course, or putting them in a train SIM one by one and seeing how they do.


I don't see how you can argue that it's racist ????
 

ComUtoR

Established Member
Joined
13 Dec 2013
Messages
9,562
Location
UK
I'm just contemplating the SAS and their selection. They don't use Competency Based Interviews, they actually test for the basic skills they require.

Perhaps the SAS should change Selection to an Interview,

Maybe the railway should change selection to an assault course and a few days in the Brecon Beacons.

What do you think a competency based interview is testing for ? It is testing for the basic skills required.
 

Max287

Member
Joined
6 Oct 2016
Messages
92
I would just like to add to that; the railway has actual tests for the basic skills, i.e psychometric assessment for drivers, SCAAT and RAAT for other safety critical roles. The interview is to hear about your experience in using the skills that you have, not to bring out the best actors. I'd like to think that most recruitment panels would see through acting anyway!
 

Juliet Barvo

Member
Joined
24 Oct 2017
Messages
252
What do you think a competency based interview is testing for ? It is testing for the basic skills required.

The trouble with asking people to tell you about their skills can be summed up with the old phrase: "All mouth and no trousers".


Maybe the railway should change selection to an assault course and a few days in the Brecon Beacons.

What do you think a competency based interview is testing for ? It is testing for the basic skills required.

Maybe Competency Based Interviews should be replaced with Role Playing situations.
 

baz962

Established Member
Joined
8 Jun 2017
Messages
3,664
The trouble with asking people to tell you about their skills can be summed up with the old phrase: "All mouth and no trousers".




Maybe Competency Based Interviews should be replaced with Role Playing situations.
Some do both I think the east midland depot driver trainee's had to do some speed dating type thingy lol.
 

Juliet Barvo

Member
Joined
24 Oct 2017
Messages
252
The trouble with asking people to tell you about their skills can be summed up with the old phrase: "All mouth and no trousers".

Plus of course, Competency Based Interviews exclude all of those who have the "Trousers" but not the "mouth", which will include most of those brought up not to brag about their exploits i.e. most Brits.
 

Uplinker

Member
Joined
9 Nov 2017
Messages
17
I have tried to send you a private message, JB, but not sure how to do it on this forum, so I sent you a 'conversation'.

Regards,

Uplinker
 

Olikay93

Member
Joined
26 Apr 2017
Messages
52
Location
Leicestershire
Hi guys thanks for all the replies! I've just got my date for the interview for this Thursday. I was hoping for more than 3 days notice but oh well! So as a train manager what traits would you guys say they need? I've got a few wrote down but wanted everyone's opinion. I'm trying to get as many skills, competencies wrote down to then plan examples for the interview. Any help will be amazing!! Thanks guys
 

fowler9

Established Member
Joined
29 Oct 2013
Messages
8,380
Location
Liverpool
I personally think that competency based interviews are a very good way of picking out people who are good at competency based interviews, much like IQ tests are a good way of picking out people who are good at IQ tests and not necessarily people who are intelligent or ever had an original thought. It also takes the responsibility off the interviewer, as long as they used the framework in place then it isn't their fault if they recruit a load of rubbish.
 

Elwyn

Member
Joined
5 May 2014
Messages
563
Location
Co. Antrim, Ireland
Hi guys thanks for all the replies! I've just got my date for the interview for this Thursday. I was hoping for more than 3 days notice but oh well! So as a train manager what traits would you guys say they need? I've got a few wrote down but wanted everyone's opinion. I'm trying to get as many skills, competencies wrote down to then plan examples for the interview. Any help will be amazing!! Thanks guys

In most posts where they are using competency based assessment, they'll say what they competences are looking for e.g. Quick decision making. Does the advert or application form for your job not give the ones for the post?
 

Olikay93

Member
Joined
26 Apr 2017
Messages
52
Location
Leicestershire
In most posts where they are using competency based assessment, they'll say what they competences are looking for e.g. Quick decision making. Does the advert or application form for your job not give the ones for the post?
I've attached the job description, ive got some off here but was just looking for any others there might be or ones I've missed. Cheers mate
 

Attachments

  • Screenshot_20171128-064528.png
    Screenshot_20171128-064528.png
    524.5 KB · Views: 82

fowler9

Established Member
Joined
29 Oct 2013
Messages
8,380
Location
Liverpool
No offence but this kind of sums up competency based interviews for me. You can pretty much revise for them.
 

Olikay93

Member
Joined
26 Apr 2017
Messages
52
Location
Leicestershire
No offence but this kind of sums up competency based interviews for me. You can pretty much revise for them.
Non taken matey, Yes it sums up for me what it is all I'm asking is if anyone has any potential questions I should keep in mind that I might be asked that I may have over looked
 

DarloRich

Veteran Member
Joined
12 Oct 2010
Messages
32,887
Location
Fenny Stratford
Well I would say that you probably picked the best candidate for answering such questions. Whether the psychology of Competency Based Interviews allows you to get the best candidate for the job, well that's debatable.

If a lot of employers are using such techniques, then there are going to be a lot of employers picking candidates which (/whom??) are very good at creative speech, rather than picking people with proven records of achievement, lets hope that's what they want.

As I said, I shall not participate further in such situations which are deeply contrary to my English Cultural background and therefore are Institutionally Racist towards the English.


PS. "I won’t ask whether you got the jobs you applied for because I am quite sure I know the answer"... thanks for casting aspersions, even when I haven't cast any at you personally.

What a load of rubbish.
 

fowler9

Established Member
Joined
29 Oct 2013
Messages
8,380
Location
Liverpool
Non taken matey, Yes it sums up for me what it is all I'm asking is if anyone has any potential questions I should keep in mind that I might be asked that I may have over looked
Fair play to you mate and all the very best. I hope you get the job and also get some better advice than my random mutterings. Ha ha.
 

falcon

Member
Joined
8 Mar 2009
Messages
425
A competency based interview is going to quiz you on skills from the person spec. So try and dig it out from online and have a look over the essential & desirable criteria. it will list items such as

Customer service skills
Communication or listening skills
Work under pressure

Question types vary but the substance is still the same, they are looking for you to provide an example of a time when you have demonstrated the skill. Best way to prep is to think of 1 or 2 good examples which demonstrate each skill. Use the STAR method to demonstrate it.

Situation - what happened
Task -what was required
Action- what did YOU do
Result - what were the consequences

Hope this helps, whilst I don't work in the railways I do work in HR so deal with this all this time, if you need any further help just ask or PM me.

As you work in HR can you tell me what is this utter obsession with this STAR method?

Why don't HR departments design there own method of interviewing people for the particular job in question?
 

kevconnor

Member
Joined
22 Apr 2013
Messages
641
Location
People's Republic of Mancunia
A few aspects to that questions Competency based interviews are one of the fairest methods of assessment and one of the most effective.
Designing a job specific interview is quite tough to do for a number of reasons key one though is simply time and resources. I am designing an hour long simulated exercise at the moment for an assessment centre for a quite senior role. It will only be able to test four competencies but the design of a fair process to get to a a finished version will take a number of weeks. It will then need 5 people, as well as the candidate, to take part in. A compentenxy based interview can cover more skills in less time, with less people and almost as effectively.
 
Status
Not open for further replies.

Top