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Compensation / Refund query

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Russel

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Quick question all, I'm booked on the Night Riviera from Paddington this evening which is still schedule to run, I've contacted GWR by phone who seem quite confident in that...

However if it does get cancelled, I'd have to pay for a new ticket to get home from London this evening, is this something I would be able claim back the cost of?

I did ask on the phone but I don't think they understand what I was asking tbh.

Thanks in advance.
 
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Watershed

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If you still want to travel and the train gets cancelled, you're entitled to overnight accommodation in London so you can continue tomorrow. They might allow you to stay overnight on the train in the platform; Caledonian Sleeper sometimes do this, but since the Night Riviera has to come empty all the way from Reading, I don't think GWR tend to do it. So GWR would probably have to arrange a hotel for you. You can also claim Delay Repay based on your arrival time - likely 100% compensation as it would be 2+ hours later.

If you instead want to abandon the journey completely, you'd be entitled to return home (to Lichfield?) and claim a full refund of all the tickets you bought for the journey. This would be claimed from the retailer you used to buy the ticket(s). But that presupposes that you had a valid cross-London connection - this would require that you allowed the minimum connection time (MCT) when crossing London, bearing in mind this is longer in the late evening, and that one (or both) of your tickets covered the Underground transfer.

If you had tickets that were to and from London Terminals, and were planning to use Oyster/contactless on the Tube, it is unclear that would legally speaking amount to a through journey since the NRCoT requires that:
the train services you use Call at the station(s) where you change from one Ticket to another
Notably, Oyster/contactless PAYG arguably only counts as a Ticket if it used on National Rail services:
“Ticket” means any physical or electronic document or record which entitles a passenger to make a journey on the National Rail Network

Anyway, you can cross that bridge if it comes to it.
 

Russel

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Thanks.

I have separate tickets Lichfield to London then the sleeper tickets.
 

Watershed

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Ok, well if you want to abandon the journey then I would say it is still worthwhile trying to make a refund claim for all the tickets, but it is not necessarily going to be straightforward for the Lichfield-London ones.
 

Russel

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Sorry I think I've confused things a bit, I'm still going to attempt the journey, but it's if the sleeper does end up cancelled, if I find out earlier enough to get home, by Avanti or Lnwr on the WCML, would I be able to claim these additional tickets back?
 

Watershed

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If you have a through journey then you shouldn't be required to get any new tickets to return home. The problem is that you arguably don't have a through journey, so you may well struggle to enforce either the right to return to your origin free of charge, or to get a full refund on your Lichfield-London tickets.
 
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