Collecting East Coast rewards tickets

[SWT_USER]

Hi all,

I booked a couple of rewards returned to be collected from the machine, but as they don't cost anything I'm not sure how to collect the tickets as no payment was taken! I have tried both of the cards that I have used for booking with EC before.

Any ideas?

 

[westv]

I've got rewards tickets from the machine and used a card I used before. That should have worked for you.

 

[bb21]

Hi all,

I booked a couple of rewards returned to be collected from the machine, but as they don't cost anything I'm not sure how to collect the tickets as no payment was taken! I have tried both of the cards that I have used for booking with EC before.

Any ideas?

Do you mean that neither of them worked?

They should be available for collection with any card.

 

[causton]

Have heard about this problem before, should be able to call the East Coast Web Support team to release it for collection with any card

 

[SWT_USER]

Do you mean that neither of them worked?

They should be available for collection with any card.

Yes tried both cards and neither worked (one credit, one debit if that makes a difference). Will call support in the morning.

 

[trentside]

Out of interest, were you collecting them from an East Coast managed station? For some reason it appears there are problems when attempting to collect Rewards bookings from other TOCs stations via ToD machines.

As causton says - it should be sorted with a call to the Web Support team so they can set the booking to any card, allowing the machines to print the tickets or failing that, the ticket office to release the booking and print them for you.

 

[westv]

Out of interest, were you collecting them from an East Coast managed station? For some reason it appears there are problems when attempting to collect Rewards bookings from other TOCs stations via ToD machines.

I've collected rewards tickets from Fenchurch St with no problem. This was a month or two ago I think. I have some more to collect and will be using the same station - as it's about 50 yds from my work in London.

 

[Mark_H]

I've collected rewards tickets from Fenchurch St with no problem. This was a month or two ago I think. I have some more to collect and will be using the same station - as it's about 50 yds from my work in London.

I've also collected from a non-EC station recently with no problems. I did have some paid-for tickets for collection in the same order though, which I imagine put me into the usual "present the card used for booking" scenario.

 

[SWT_USER]

Should be all sorted now after a call to support this morning, the chap said he'd unlocked it for any card. Thanks all.