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Club Avanti

Sealink

Member
Joined
16 Aug 2006
Messages
882
Location
Bridport
I received an email from Club Avanti (I signed up ages ago expecting to book a trip) telling me that as a Silver Member I have a free trip waiting.

Except I have never used Avanti since the franchise took over from VTWC.
 
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Trainbike46

Established Member
Joined
18 Sep 2021
Messages
4,374
Location
belfast
I received an email from Club Avanti (I signed up ages ago expecting to book a trip) telling me that as a Silver Member I have a free trip waiting.

Except I have never used Avanti since the franchise took over from VTWC.
I received the same email. I think it is bad formulation on their part, and what they actually meant is that we will get a free trip after "upgrading" to the next level of Club Avanti. If there is a free trip, I can't figure out how to use it.
 

A S Leib

Established Member
Joined
9 Sep 2018
Messages
3,343
I received an email from Club Avanti (I signed up ages ago expecting to book a trip) telling me that as a Silver Member I have a free trip waiting.

Except I have never used Avanti since the franchise took over from VTWC.
I got an email saying I had an unused free trip after I'd taken the outbound journey booked using that code.
 

Birkonian

Member
Joined
19 Sep 2017
Messages
290
I got an email saying I had an unused free trip after I'd taken the outbound journey booked using that code.
So does that mean that we can book single journeys in separate transactions? Useful if that is the case.
 

philosopher

Established Member
Joined
23 Sep 2015
Messages
1,513
Can I book Club Avanti reward journeys for a single journey only, or does it have to be a return?

The journey I want to make, London to Glasgow, out 26th April, return 3rd May appears to be impacted by engineering works between Glasgow and Carlisle for the return journey. Therefore, I would rather return to London via the ECML rather than spend a long time on a replacement bus.
 

The Prisoner

Member
Joined
22 Aug 2012
Messages
421
Can I book Club Avanti reward journeys for a single journey only, or does it have to be a return?

The journey I want to make, London to Glasgow, out 26th April, return 3rd May appears to be impacted by engineering works between Glasgow and Carlisle for the return journey. Therefore, I would rather return to London via the ECML rather than spend a long time on a replacement bus.
You could always book a return leg on a non engineering day and just not use it?

I know you can’t book a lower class of travel. Living in Chester we don’t have standard premium on the Everos so I tried to use the code for a standard ticket and couldn’t.
 

MKB

Member
Joined
15 Oct 2008
Messages
666
You can book two one-way journeys using a return eVoucher code. I have only done that when in the same transaction though. I have never tried used the code just for a single, then trying to use the remaining balance for another single journey on a later transaction.
 

bengolding

Member
Joined
31 Aug 2008
Messages
700
Location
Wentworth, Surrey
I travelled on a 7 coach Evero from Crewe which had coach H as Standard Premium and coach J as First. So if you’re travelling from North Wales, you can still use the comp Premium ticket from Crewe onwards.

The TM advised there are only around 15 reservable seats in J so First capacity has been reduced on the 7 coach Evero services. Possibly explains why I wasn’t offered a full English breakfast.
 

MKB

Member
Joined
15 Oct 2008
Messages
666
The first-class seats on the Everos are the worst of the Avanti fleet in my view. The standard class seats are more comfortable on these trains because of the headrest wings.

I have used the toilet on an Evero between first and standard class several times, and I have yet to find one with functioning water. You get a dribble then have to wait two minutes before it resets and gives you a further dribble. The toilet paper dispenser has been positioned far too low down and is designed so that it results in paper shredded all over the floor, just like in Virgin days before the quality of the paper was improved.
 

DMU180

Member
Joined
11 Jan 2015
Messages
119
Have Avanti forgotten how old their own loyalty programme is? I’ve just received my annual renewal email with it all being centred on my fourth year as a Club Avanti member.

Given the programme launched in 2023 that would make this my third year.
 

RAPC

Member
Joined
30 May 2010
Messages
350
Have Avanti forgotten how old their own loyalty programme is? I’ve just received my annual renewal email with it all being centred on my fourth year as a Club Avanti member.

Given the programme launched in 2023 that would make this my third year.

It launched in 2022. Those who joined at launch will be starting their 4th membership year later this year.
 

DMU180

Member
Joined
11 Jan 2015
Messages
119
It launched in 2022. Those who joined at launch will be starting their 4th membership year later this year.
While it launched in 2022, I didn’t actually join until 2023. I still don’t really see why the year of the scheme matters?
 
Last edited:

The Prisoner

Member
Joined
22 Aug 2012
Messages
421
I travelled on a 7 coach Evero from Crewe which had coach H as Standard Premium and coach J as First. So if you’re travelling from North Wales, you can still use the comp Premium ticket from Crewe onwards.

The TM advised there are only around 15 reservable seats in J so First capacity has been reduced on the 7 coach Evero services. Possibly explains why I wasn’t offered a full English breakfast.
Whilst you can do this the inconvenience of changing trains when there are direct ones every hour from Chester (where I live) coupled with the proportionally high Crewe to Chester fare make this unattractive.

Add in travelling with anyone else - who won’t be on a freebie ticket so you are adding pain into their journey - and it’s not worth it.

They need to let the Club Avanti SP ticket be used in standard from Chester and North Wales.
 

Pemberton

Member
Joined
12 Jan 2022
Messages
159
Location
Coventry
Club Avanti has at long last gone online. Login to your Avanti account, choose my account and from the drop down menu choose Club Avanti. It shows journey history, the number of journeys needed to reach the next rewards level and any earned rewards, together with their expiry date. A definite improvement to the scheme.
 

sh24

Established Member
Joined
28 Sep 2023
Messages
1,500
Location
London
A big improvement. And, credit to Avanti, they have actually designed the account page well. Clearly laid out and all the relevant information.
 

Accura

Member
Joined
31 Jan 2011
Messages
60
Massive improvement. Makes it much more usable. I've just logged in and seen a free standard premium return reward I didn't know I had.
 

Hadlow Road

Member
Joined
11 Jan 2024
Messages
114
Location
N E Wales
Now if we could just staff the EUS / WRX services? Two cancelled on Friday evening, with the driver of the 18.00 having to make the apology twenty minutes after the scheduled departure time. And that was after a delayed ten minute rush or scramble to board.

On dear.
 

Russel

Established Member
Joined
30 Jun 2022
Messages
5,514
Location
Lichfield
Finally, Club Avanti becomes usable!

Turns out I've missed out on 2 free drinks and 2 x 10% discounts!

But, I am only 2 journeys away from a free Standard Premium return.
 

43066

Veteran Member
Joined
24 Nov 2019
Messages
12,089
Location
London
Now if we could just staff the EUS / WRX services? Two cancelled on Friday evening, with the driver of the 18.00 having to make the apology twenty minutes after the scheduled departure time. And that was after a delayed ten minute rush or scramble to board.

On dear.

The driver made an apology?
 

Russel

Established Member
Joined
30 Jun 2022
Messages
5,514
Location
Lichfield
I have a free Standard Premium journey, I was considering a Euston - Holyhead return to try out the new Everos, but I've just realised these don't contain a Standard Premium coach... what is the situation with using the free SP journey on Evero services?
 

danbarjon

Member
Joined
6 Feb 2022
Messages
332
Location
West Lancashire
I have a free Standard Premium journey, I was considering a Euston - Holyhead return to try out the new Everos, but I've just realised these don't contain a Standard Premium coach... what is the situation with using the free SP journey on Evero services?
It most likely won't let you book as you'll need to to select SP and as there is no Standard Premium option for those 805s it won't let you book. It'll be first or standard class.
 

The Prisoner

Member
Joined
22 Aug 2012
Messages
421
I have a free Standard Premium journey, I was considering a Euston - Holyhead return to try out the new Everos, but I've just realised these don't contain a Standard Premium coach... what is the situation with using the free SP journey on Evero services?
Same problem but from Chester. I didn’t use my SP free return last year and let it lapse - sure I could use it from Crewe, but by the time I’ve inconvenienced the people I’m travelling with - both time and the extra cost- and paid the daft amount from Chester to Crewe it’s not worth it.
 

Russel

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30 Jun 2022
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5,514
Location
Lichfield
It most likely won't let you book as you'll need to to select SP and as there is no Standard Premium option for those 805s it won't let you book. It'll be first or standard class.

Same problem but from Chester. I didn’t use my SP free return last year and let it lapse - sure I could use it from Crewe, but by the time I’ve inconvenienced the people I’m travelling with - both time and the extra cost- and paid the daft amount from Chester to Crewe it’s not worth it.

That's a shame, I'll probably look to do a return to Edinburgh then, to make the most of it!
 

Trainbike46

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Joined
18 Sep 2021
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4,374
Location
belfast
The 807s do have Standard Premium, so you could try and book onto one of those if you want to try it out.

Though better value than a journey to Edinburgh is unlikely!
 

Huntergreed

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16 Jan 2016
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3,178
Location
Dumfries
I was surprised this evening to recieve a text this evening worded as below:

Hello Huntergreed, your 17:30 train to Carlisle is nearly ready. Please go to the concourse. As you're a valued Platinum Club Avanti member, we will send you the platform details before other passengers and the station announcements. This message is a free service but to opt out, text AWCSTOP2 to 83080

Ironically, I received this text after the platform was announced to the wider public (when already sitting on the train).
 

signed

Established Member
Joined
13 May 2024
Messages
2,383
Location
ROI
Despite having never travelled with Avanti outside of Interrail, I got a 10% off return journey code, and a free hot drink onboard

Apparently to celebrate the 2 years of the program.
 

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