Club Avanti not updating

[auction_1966]

Hi,

just a post to ask if anyone else is having this problem please.

I have made 4 journeys since April 20th with Avanti, all tickets bought through the app and to my Club Avanti account, all 4 over 75 miles - therefore should count to my points tally. None are appearing in the "journey history", the last journey showing is from April 16th.

I have eamiled Club Avanti several times and not had a single reply.

Any help/advice/experiences welcome please.

Thanks.

 

[Pemberton]

I made a qualifying journey on Tuesday and it was visible as having been added to my Club Avanti tally in my account, the next day.

I've generally received excellent Customer Service from Club Avanti.

 

[auction_1966]

Thanks. Strange as a friend says his isn’t showing from last week. I have noticed at times my count has gone to zero and then a few days later it all reappears.

 

[swing]

I travelled on the 25th April, and nothing is showing for me (tickets bought direct from Avanti and listed in past bookings, loaded onto Avanti smartcard, journey over 75 miles each way), however, the website does say to allow 28 days for them to appear.

 

[Belperpete]

If you buy returns, with 1 month validity, I suspect that they might not appear until they have ceased to be valid.

 

[auction_1966]

Thanks for the replies. All the trips were advance tickets and have been used with no issues in April. Another friend has ones showing from the weekend just gone so it’s looks a bit hit and miss.

== Doublepost prevention - post automatically merged: 8 May 2026 ==

I travelled on the 25th April, and nothing is showing for me (tickets bought direct from Avanti and listed in past bookings, loaded onto Avanti smartcard, journey over 75 miles each way), however, the website does say to allow 28 days for them to appear.

Hello. With this does the return part end in a months time? Have actually noticed now one other return ticket from earlier in April does not expire till May 14th and hasn’t been added to qualifying journeys - would make sense aligned with what you and others are saying. Thanks.

 

[swing]

Hello. With this does the return part end in a months time? Have actually noticed now one other return ticket from earlier in April does not expire till May 14th and hasn’t been added to qualifying journeys - would make sense aligned with what you and others are saying. Thanks.

Yes, mine has a month validity on the return, although the Club Avanti does say it should "normally happen the day after travelling but it can take up to 28 days", ie no mention of ticket validity. I wasn't planning to contact them until the month is up though, so it will be interesting to see what happens with both of ours.

 

[auction_1966]

Yes, mine has a month validity on the return, although the Club Avanti does say it should "normally happen the day after travelling but it can take up to 28 days", ie no mention of ticket validity. I wasn't planning to contact them until the month is up though, so it will be interesting to see what happens with both of ours.

Thanks I did travel yesterday on another advance single and that has been added. Going to wait till the month passes and see if that is added as well as the other ones.

Thanks for all the replies.

 

[Belperpete]

Yes, mine has a month validity on the return, although the Club Avanti does say it should "normally happen the day after travelling but it can take up to 28 days", ie no mention of ticket validity.

I suspect that it may depend on them getting a scan of the ticket to show that you have travelled. If they don't record a scan for any reason, say because the ticket is in CCST, you don't get credited until the ticket date expires.

 

[swing]

I suspect that it may depend on them getting a scan of the ticket to show that you have travelled. If they don't record a scan for any reason, say because the ticket is in CCST, you don't get credited until the ticket date expires.

I had mine on a smartcard, and had to use it at gatelines to start and end the outward and to start the return journey

 

[auction_1966]

I suspect that it may depend on them getting a scan of the ticket to show that you have travelled. If they don't record a scan for any reason, say because the ticket is in CCST, you don't get credited until the ticket date expires.

The return part has been used but it wasn't scanned, there are no barriers at Preston or Carlisle - the inspector came around but never scanned it, don't understand why they don't do this? Surely it means the ticket could be used repeatedly if not scanned and also it isn't updating for Club Avanti as well it seems?

 

[MontyP]

I suspect that it may depend on them getting a scan of the ticket to show that you have travelled. If they don't record a scan for any reason, say because the ticket is in CCST, you don't get credited until the ticket date expires.

I think it is exactly that - something to do with not being scanned. I had an advance single from Glasgow to London which wasn't scanned, it is still not showing. I'm expecting it to appear at the end of the 28 day period .

 

[Belperpete]

I think it is exactly that - something to do with not being scanned. I had an advance single from Glasgow to London which wasn't scanned, it is still not showing. I'm expecting it to appear at the end of the 28 day period .

Until recently, you could get an unused ticket refunded within 28 days. In which case, it made sense not to credit an unscanned ticket until they were sure you weren't going to get it refunded. Although the refund rules have changed, I suspect the Club Avanti system hasn't.

 

[auction_1966]

Travelled again on Friday, bought a return ticket on the day - over 75 miles etc so all boxes ticked, ticket wasn’t checked or scanned either way. The 2 journeys were added to my tally Saturday morning by the system.

 

[Belperpete]

Travelled again on Friday, bought a return ticket on the day - over 75 miles etc so all boxes ticked, ticket wasn’t checked or scanned either way. The 2 journeys were added to my tally Saturday morning by the system.

Are you sure it is those journeys that have been added, not some of your other outstanding journeys?

 

[Millisle]

I have a two advance return from 23 April not credited. It appears on my account as a past journey, but the data has not transferred to the Club Avanti page. CCST and scanning have never been relevant in the past. An email reply asked for my confirmation email to be forwarded. This done it elicited the answer that the issue would be referred to the Accounts Department and I would be updated. That was a fortnight ago today. After nothing happened, a week later I asked for an update and have had no response.

 

[auction_1966]

Are you sure it is those journeys that have been added, not some of your other outstanding journeys?

Yes, you can see what’s added by clicking on “journey history”.

 

[Millisle]

I have now been told there is a 'known issue' with some April journeys not registering and received an apology, though the accounts department have yet to be able actually to fix it.

 

[auction_1966]

I have now been told there is a 'known issue' with some April journeys not registering and received an apology, though the accounts department have yet to be able actually to fix it.

Hi, I got a reply last week saying similar. They’ve actually all clicked in now from April and my tally has updated. Hopefully yours has as well.

 

[swing]

Mine has updated too - thanks for the update

 

[auction_1966]

Having the same issue again now, 4 valid journeys in the last 2 weeks and no update to tallly points.