Claim for London Overground delay?

[AndyY]

On 2024-10-29, I was delayed while travelling from Hoxton to West Hampstead.
The oyster card records show that I tapped in at 20:45 and tapped out at 21:48.

1. The "How to claim" section of the TFL website (https://tfl.gov.uk/fares/refunds-and-replacements/overground-and-elizabeth-line-delays) asks me to sign in or to create an account. However, when I clicked the button, instead of taking me to https://contactless.tfl.gov.uk/, it took me to another page (https://tfl.gov.uk/help-and-contact/maintenance-for-contactless) which says that the contactless website is unavailable (probably due to the IT problems which were discovered earlier this year).
I waited for nearly 1 month hoping that the site would be up and running soon, but no luck.
Does anyone know how to actually make a claim, or if it is even possible at the moment?

2. Is it even worth making a claim? I understand that TFL only pays out if the delay is more than 30 minutes. I am not even sure how long it would take to travel from Hoxton to West Hampstead. If it is more than 33 minutes, it is probably not worth it?

 

[Watershed]

Based on the timetable it would appear that you were delayed by 16 minutes, as you would presumably have taken the 20:54 from Hoxton to connect with the 21:11 from Canonbury.

The 21:11 only arrived at West Hampstead 16 minutes late so unfortunately I don't think you have a claim here.

There aren't any earlier services you could expect to have made based on touching in at 20:45.

In terms of how to claim, TfL certainly don't make it easy and I've had to try and call or email customer services to process previous claims.

 

[AlterEgo]

Claiming for such small amounts has never been a good use of my time, to be honest.

 

[Starmill]

Claiming for such small amounts has never been a good use of my time, to be honest.

London Overground and TfL Rail only pay claims for 30 min or longer delays. You do get all of your single fare back though.