Choices in job roles

[Asian Demon]

Hi. Probably the wrong place or wrong type of question to ask but here goes nothing.

I currently work as an RPO and enjoy the job immensely, however I only do this part time because that was the vacancy I applied and got (been doing this 2 months now).

I applied internally on a whim for a CSA (customer service assistant) role which is full time working in the booking office and have been invited to an internal assessment. My problem is I'm having second thoughts. Do I want to go from a job I love to one I know I might hate? Am I better off waiting for a RPO full time vacancy to come about or taking this? I'm really unsure of what to do. I was advised by a work colleague to post here and ask so taking a leap of faith if you will.

I love my job but know that I need to be doing something full time instead of part time. I'm totally stuck on what to do. Doesn't help that the job I'm doing is a fixed term contract till march 2012.

Sorry if it is a silly question to ask.

 

[185]

You never know, a few months behind the glass with the 'do not feed the animal' sign in the window could be a welcome easy break for a while, assuming it's a decent station. My mate used to spend most of his shift tuning his guitar at a certain Manchester booking office.

 

[Asian Demon]

You never know, a few months behind the glass with the 'do not feed the animal' sign in the window could be a welcome easy break for a while, assuming it's a decent station. My mate used to spend most of his shift tuning his guitar at a certain Manchester booking office.

I'm based at Euston so chances of me getting a break will be unlikely. If only I was working at a smaller station.

 

[RJ]

I'm based at Euston so chances of me getting a break will be unlikely. If only I was working at a smaller station.

Working in a booking office isn't all bad. I enjoy it as I like interacting with customers, making them laugh before they go away. I'm interested in ticketing too so it doesn't really feel like a job. Although it has its moments, where I work isn't remarkably busy. I spend my free moments browsing the TIS and creating things to make life at work easier.

You'll seldom see anyone getting frustrated at my window because I either know what they need to know, or know precisely where to look it up. Cash handling and paperwork aren't exactly my idea of fun. You have to be very good with attention to detail, if you aren't and make careless mistakes, you'll have the supervisors, managers, auditors and accountants on your back. Issuing free tickets without a good reason (i.e encode exchange/authorised duplicate) is a primary sin that will attract unwanted attention. Other than that, it's a laugh. You do get people who expect you to be psychic/oracle of all knowledge past, present and future, you soon learn how to handle difficult situations. So long as you keep your head down, no one will bother you. I don't, but that's me .

 

[Asian Demon]

Working in a booking office isn't all bad. I enjoy it as I like interacting with customers, making them laugh before they go away. I'm interested in ticketing too so it doesn't really feel like a job. Although it has its moments, where I work isn't remarkably busy. I spend my free moments browsing the TIS and creating things to make life at work easier.

You'll seldom see anyone getting frustrated at my window because I either know what they need to know, or know precisely where to look it up. Cash handling and paperwork aren't exactly my idea of fun. You have to be very good with attention to detail, if you aren't and make careless mistakes, you'll have the supervisors, managers, auditors and accountants on your back. Issuing free tickets without a good reason (i.e encode exchange/authorised duplicate) is a primary sin that will attract unwanted attention. Other than that, it's a laugh. You do get people who expect you to be psychic/oracle of all knowledge past, present and future, you soon learn how to handle difficult situations. So long as you keep your head down, no one will bother you. I don't, but that's me .

Thanks for the advice guys. I think I will go for the assessment and see how I fare. Might be a nice change of pace + I guess i'm lucky in the sense that Virgin tend to be happy for people to move around the business and learn new things. Means I can always move to something else later down the line if need be.