Hi Stigy,
Thank you for posting, I've pretty much researched the company and got good examples of customer service and safety for the interview part. It's the other assessments that I have no clue. I've worked as a CSA for TfL, I remember them providing practice packs.
The job description:
- Ticket checking and selling, taking appropriate action with fare evaders following company guidelines where ticketless travel or ticketing issues are evident, providing passenger enquiries and information by providing a safe and secure environment as well as offering support to your other on board colleagues.
- At times, you will also assist our station teams during disruption or events. You may also need to attend court as required to evidence in case of fraudulent travel.
- Within the role you will be required to carry around various items of equipment whilst on duty as well as wear a uniform.- Qualifications
To be successful in this role you must clearly demonstrate the following:
Excellent communication skills, both verbal and written
Pro-active, friendly attitude with good interpersonal skills
Ability to write comprehensive and accurate reports fit for presentation as evidence in court
Ability to work well in a team
Have the ability to work on your own initiative with minimal supervision
Ability to deal with diversity
Excellent customer service skills
Confident in conflict handling, remaining calm and professional under pressure. Able to work productively in a high
- pressure environment and keep emotions under control during difficult situations
Demonstrate a ‘can do’ attitude
Drive improvement
Be adaptable in out of course situations
Have an outgoing confident personality
Eye for detail
It would also be desirable to have some basic geography knowledge and experience is using electronic tablets and devices.-
