Ah.......... the innocence of someone who doesn't have to make the decisions. :roll:
I`ll make the decisions, don`t you worry about that, I do it every day in my own business.
As far as I see it, and correct me where I`m wrong, Eurostar, and all TOCs (I hate that term.....), exist to provide transport to passengers. They have a responsibility to do that. My heart really went out to those passengers waiting at St Pancras for trains which weren`t going anywhere. Some had no where to go and were utterly desperate. To them Pacers rattling down High Speed One would have seemed like deliverance.
It`s the old chestnut isn`t it, Health and Safety v Getting things done in the real world,
where risk exists.
Too many people are s**t scared to do anything in case anything goes wrong and they get it in the neck. They need a bit of backbone.
Question, which I don`t neccessarily know the answer to.
If, for the sake of the argument, Eurostar could have come up with a solution which involved a bit of risk but solved the whole situation at the time, thus relieving thousands, possibly tens of thousands, of people of a hell of a lot of inconvenince wasted time and stress, but somebody would have got seriously injured, or even killed, would that have been the correct decision ?
If your answer is no it`d be the wrong decision, then a supplementary question is how much inconvenience and wasted time would have to be endured until it would be the right decision ?
Difficult questions........