QueensCurve
Established Member
- Joined
- 22 Dec 2014
- Messages
- 2,203
https://www.eurostar.com/uk-en/travel-info/travel-updates/49377
Does anyone have more details of this?Status update
Due to a problem with the overhead power supply in the Channel Tunnel and a subsequent failed Le Shuttle train, our trains are likely to be subject to severe delays and last-minute cancellations. Your train is currently scheduled to run, but your journey could be disrupted. We strongly advise all our passengers to postpone their journey to a different date. Please don't come to the station unless you already have a ticket to travel.
What are my options?
If you’d rather rearrange your plans, you can choose one of the following options:
• Exchange your booking for free to travel in the same travel class at a different time or date. It only takes a minute to rearrange your trip.
• Cancel your booking and claim an e-voucher. You will have 12 months from the date of your disrupted journey to redeem it on eurostar.com.
• Cancel your booking and get a refund. You’ll receive a refund for the value of your ticket but not for any booking or exchange fees. We'll process your request within 28 days.
You have three months from the date you were due to travel to claim your preferred option.
Please keep an eye on eurostar.com or the Eurostar app for further updates.