Changing a TOC-specific walk on ticket

[bengolding]

I have a Newcastle to Edinburgh First Class single ticket, routed XC only. I'd now like to travel with East Coast. There is a separate First Class single ticket routed EC only as well as an Any Permitted one.

So, can I change my TOC specific walk-on ticket from XC only (£57) to either EC only (cheaper at £51.50) or Any Permitted (£67)?

 

[First class]

I have a Newcastle to Edinburgh First Class single ticket, routed XC only. I'd now like to travel with East Coast. There is a separate First Class single ticket routed EC only as well as an Any Permitted one.

So, can I change my TOC specific walk-on ticket from XC only (£57) to either EC only (cheaper at £51.50) or Any Permitted (£67)?

No!

New ticket sorry...

You cannot excess a TOC Specific Ticket for use on another TOC or to Any Permitted.

 

[bengolding]

Even though the ticket type in question is an Anytime ticket and not a TOC-specific Advance ticket? I read here before that unoficially some ticket staff do this. Is the reason why it can't be done due to revenue abstraction?

 

[First class]

Even though the ticket type in question is an Anytime ticket and not a TOC-specific Advance ticket? I read here before that unoficially some ticket staff do this. Is the reason why it can't be done due to revenue abstraction?

It is a TOC Specific ticket nevertheless.

It is due to the way ORCATS works (or rather doesn't) for excess fares

The validity of some tickets is restricted to services of a particular Train Company. Where the 'route' shown on the ticket specifies a particular Train Company name(s) for the main part of the journey it cannot be used on any other Train Company's service for that part of the journey unless authorised for this purpose (e.g. train service disruption).

No excess fare is charged and customers should purchase a new ticket to travel on the train.

The Train Company issuing the original ticket may provide refunds for unused portions of the customers’ original tickets. Administration fees may be charged.

 

[yorkie]

It is due to the way ORCATS works (or rather doesn't) for excess fares

This is merely an excuse, not a good reason!

But the OPs question has been answered, whatever the rights or wrongs of it.

But, I would add, that any excess - whether correct or incorrect - is physically possible. The question however is "No, the correct procedure is to issue a new ticket. The original ticket can be refunded, subject to a £10 admin fee" (of course in this case the OP is better off not refunding )

Unless someone is travelling on expenses or something I can't see why anyone would buy such an Anytime ticket in advance. The price is the same immediately before travel, and in most cases such as this case, it's the same fare on board the train.

 

[bengolding]

Good point, Yorkie. Interestingly, I went to one station a little while ago who offered the excess to the Any Permitted by paying the difference in price. If I accept this next time, would I be liable for problems on board seeing as the ticket office willingly offered this to me?

I guess I'll just have to sulk drinking my lukewarm still water on the Voyager whilst a few minutes behind I could have had proper food and drink on EC

 

[hairyhandedfool]

Well, yes you could, although you could get a refund on the excess without an admin fee if you had to buy a new ticket, you might have to pay an admin fee on the original ticket if the TOC refund that. It really depends on the guard you meet on the train, by the rules you would have to buy a new ticket.

You can excess a TOC specific ticket, however, you would still only be able to use that ticket and excess on the TOC named on the original ticket.

For example, a Newcastle-Edinburgh 'XC Only' Anytime Single could be excessed to a Newcastle-Edinburgh 'Any permitted' First Anytime Single, but travel would still have to be on XC.