Just wondering what happens if two of us are travelling on a Two Together railcard, the train in cancelled and one of us wants to catch the next train and one abandon the journey. Do we still have to travel together for their ticket to be valid for travel?
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Cancelled train on Two Together railcard?
- Thread starter TonyR
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R
RailUK Forums
Yes
You have to consider alternative options such as refunding the original ticket and buying a new one, if appropriate.
www.nationalrail.co.uk
You have to consider alternative options such as refunding the original ticket and buying a new one, if appropriate.
Railcard Terms & Conditions - Two Together Railcard
www.twotogether-railcard.co.uk
A train cancellation may well allow a full refund when refunds wouldn’t otherwise be available, for example for advance tickets.
Advance Tickets Terms and Conditions | National Rail
The terms and conditions for using Advance tickets on National Rail services. Advance tickets are single tickets for selected journeys, available in First Class and Standard Class, offering the best available price for each journey.
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Tetchytyke
Veteran Member
Yes, you must both travel for the railcard discount to be valid.
If your train has been cancelled you are entitled to a fee-free refund. So refund the discounted tickets and buy a new one.
If your train has been cancelled you are entitled to a fee-free refund. So refund the discounted tickets and buy a new one.
Thanks but all rather impractical. Because the two of us were travelling for different reasons it din’t make sense for one of us to continue after the Scottish rail disruption this morning. But if we get a refund on our two Advance tickets, the new one at short notice will cost much more on top of which it won’t be for the cancelled train and therefore not due a delay repay refund for being late into London. Guess we’ll both be travelling together and once I get to London it’ll be a straight turnaround back for me because there won’t be time to do what I was going to do and a Delay Repay for both of us of the ticket cost. ☹️
Under consumer law the answer is probably no - that one person becomes unable to travel due to the railway's own failings cannot bind another to a more expensive outcome.
Under the terms as written, though, technically yes.
While I agree this is a very annoying situation I think at least this shouldn't be true. It might be tricky getting it since you'd have bought the tickets after the disruption but here you definitely intended to travel on the disrupted trains so if the new tickets were valid on both trains imo you should be eligible for delay repay based on your delay compared to your original itinerary.
Do you think OP would have any luck claiming the difference back in small claims?
I'd probably just travel and explain the situation on the way.
This is clearly an unfair term in the contract if the contract really does purport to limit one's rights in that way.
Presumably this wouldn't be a defence to a bylaw 18 offence though.
Are you travelling back on Two Together, since you would have to wait for your companion to travel back with you.
The easiest thing to do is ask the operator to endorse travel with both tickets for 1 person. This could be social media team, station staff or ideally the guard of the service they want to catch.
There will likely be a crew change along the way so them just letting you travel could cause a few issues. That wouldn’t by default enable you to get back any money back on the “unused” ticket but this amounts to 25% of the ticket price and would likely be covered in any delay repay compensation requested from the other person who does travel.
It’s worth remembering there is absolutely no benefit to the railway in prohibiting 1 person travelling with 2 tickets with two together railcard but the railway isn’t there for you so the focus could well be on making it hard work for the passenger depending on which member of staff you talk to.
There will likely be a crew change along the way so them just letting you travel could cause a few issues. That wouldn’t by default enable you to get back any money back on the “unused” ticket but this amounts to 25% of the ticket price and would likely be covered in any delay repay compensation requested from the other person who does travel.
It’s worth remembering there is absolutely no benefit to the railway in prohibiting 1 person travelling with 2 tickets with two together railcard but the railway isn’t there for you so the focus could well be on making it hard work for the passenger depending on which member of staff you talk to.
No, they are staying in London for a few days. I had a meeting and returning the same day.
Given we've had a few issues involving Two Together Railcards recently, I've created a new thread here:
Two Together Railcard: unfair terms?
From a thread regarding a query from @Egg Centric, relating to one passenger falling ill: (Context: re the "two together" journey I posted above the toddler part of it has caught chicken pox and there's a chance I'll need to swap the advances to a single person one as Mrs Centric and Toddler...
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