Cancelled train caused missed flight

[soup6]

This is not a dispute as such, more a request for where to find information. A New Zealand resident friend was travelling from Penzance to Heathrow on 8 July but her train was cancelled causing her to miss the flight back to New Zealand (she had left a large margin of time). She was insured against this but the insurers are asking for proof that the relevant train was cancelled and GWR are not cooperating. Any ideas?

 

[jfollows]

You may find https://www.recenttraintimes.co.uk/Home/Search?Op=Srch&Fr=Penzance+(PNZ)&To=London+Paddington+(PAD)&TimTyp=A&TimDay=A&Days=Wk&TimPer=Cu&dtFr=08/07/2022&dtTo=08/07/2022&ShwTim=AvAr&MxArCl=5&ShwAdv=ShwAdv&TOC=All&ArrSta=5&MetAvg=Mea&MetSpr=RT&MxScDu=&MxSvAg=&MnScCt= useful:

This site contains historic train running information so you may be able to find what you're after with a bit of experimentation.

 

[AlterEgo]

This is not a dispute as such, more a request for where to find information. A New Zealand resident friend was travelling from Penzance to Heathrow on 8 July but her train was cancelled causing her to miss the flight back to New Zealand (she had left a large margin of time). She was insured against this but the insurers are asking for proof that the relevant train was cancelled and GWR are not cooperating. Any ideas?

The insurer will want it directly from the train company, not an unofficial site.

How do you mean GWR are "not cooperating"? What have they said?

 

[Towers]

When you say 'not cooperating', how do you mean? Have you requested a simple email response from GWR customer services confirming that the train was cancelled? Has any compensation or refund for the delay (to the train journey alone) been applied for? Would that process be acceptable proof? You could also try sending a Tweet, their social media team should be able to provide a pretty swift response.

 

[richw]

Are you sure it wasn’t Thursday 7th July?
All trains ran on 8th july with the latest one 28 minutes late.

On Thursday 7th there was one cancellation, the following train would have got your friend to the airport only one hour later. I don’t imagine anybody would leave things that tight that one hour would miss the flight!

 

[Royston Vasey]

The only cancellation listed that day was the 0850 to Cardiff - what train was your friend supposed to take and what did she take? I amended the search for Penzance to Plymouth, in case it was a non-Paddington service she was scheduled to get as part of her itinerary...

https://www.recenttraintimes.co.uk/...&MetAvg=Mea&MetSpr=RT&MxScDu=&MxSvAg=&MnScCt=

 

[soup6]

Thanks for the. Sorry I misread the date which was really Wednesday 6 July.

 

[richw]

Thanks for the. Sorry I misread the date which was really Wednesday 6 July.

Here you go. Looks like it went well and truly belly up that day!

Search - Recent Train Times

 

[Royston Vasey]

I see what you mean!

https://www.recenttraintimes.co.uk/...&MetAvg=Mea&MetSpr=RT&MxScDu=&MxSvAg=&MnScCt=

 

[saxsux]

On Time Trains - https://www.ontimetrains.co.uk/ - is also a useful way to look at historic train times, which I know GWR support use themselves.