Can I Still Collect my original ticket

[mike_transport]

Hi all I have booked a ticket for tomorrow & need some advice I have upgraded my ticket to first class & I haven’t collect my original ticket which now says it’s expired / cancelled is this correct or can i still collect it as I don’t know what else to do now.

 

[island]

you should be able to

 

[Haywain]

I haven’t collect my original ticket which now says it’s expired / cancelled

It (the snippet you have attached to your post) says that the seat reservation you originally made has been cancelled, which is to be expected when you have made an alternative seat reservation. It does not say that the ticket has been cancelled or has expired.

 

[30907]

It specifically tells you to show both tickets which means you must first collect them :]