Can I get a delay repay?

[Simon Hans]

I was on the train to Liverpool Lime Street yesterday from the North East

We were on the 8.09 train from Chester-le-Street, due to arrive in Liverpool at 11.29 I think it was. We came to a halt just after leaving Manchester Victoria for a good while and then eventually reversed back to Manchester Victoria and they cancelled the train.

We disembarked at about 11.20

The train was busy with football supporters and we weren't given any instructions (that I was aware of anyway) and a lot of the passengers/footy fans quickly piled on to the 11.21 train out of Manchester to Liverpool.

We made the decision to have a beer instead in the station and then boarded the 11.42 train to Liverpool Lime Street.

We arrived in Liverpool at about 12.24.

All trains were TPE. Thanks for your help!

 

[Watershed]

Yes, you can claim Delay Repay based on the delay you incurred.

Since you - understandably - decided to wait for a slightly later onward train, in principle TPE would be entitled to reduce your claim based on the delay you would have incurred if you had taken the next available service.

But I don't think that would make any difference in this instance. The 11:21 arrived at Liverpool at 12:09, so still in the same 30-59 minute delay window as the 11:42.

As it happens, Real Time Trains suggests that your original train did continue through to Liverpool and arrived there at 12:08, overtaking the 11:21 just outside Liverpool. But that is often easy to say with hindsight.

 

[Simon Hans]

Yes, you can claim Delay Repay based on the delay you incurred.

Since you - understandably - decided to wait for a slightly later onward train, in principle TPE would be entitled to reduce your claim based on the delay you would have incurred if you had taken the next available service.

But I don't think that would make any difference in this instance. The 11:21 arrived at Liverpool at 12:09, so still in the same 30-59 minute delay window as the 11:42.

As it happens, Real Time Trains suggests that your original train did continue through to Liverpool and arrived there at 12:08, overtaking the 11:21 just outside Liverpool. But that is often easy to say with hindsight.

Thanks for your help

Very surprised the original train did end up continuing through to Liverpool. It was announced it was cancelled having already come to a halt for a long while and reversing back to Manchester

 

[Royston Vasey]

1 minute is only an official connection time in a very few cases, even though it can be possible in lots more cases. Their calculations of your theoretical delay won't assume you made a 1 minute connection. The minimum connection time at Manchester Victoria is 5 minutes.

TPE's delay repay system only asks what train you intended to catch, and the length bracket of the delay you incurred. It doesn't ask you for (or to justify) what trains you took.

Select your delay length truthfully, and see if their calculations match. It may assume that you got there at 12:08 on your booked train, going by the comment by @Watershed of it being reinstated, so you will probably have to appeal with an explanation if their calculation is shorter than your actual delay.

 

[Fawkes Cat]

But I don't think that would make any difference in this instance. The 11:21 arrived at Liverpool at 12:09, so still in the same 30-59 minute delay window as the 11:42.

As it happens, Real Time Trains suggests that your original train did continue through to Liverpool and arrived there at 12:08, overtaking the 11:21 just outside Liverpool. But that is often easy to say with hindsight.

So this train was 42 minutes late - also within the 30-59 minutes late window.

I suspect that however it is argued, TPE will pay out for 30-59 minutes. And since the end result will be the same, I would suggest accepting that payment even if it doesn't reflect the exact journey taken.