I'm trying to convince TfL that they are overcharging Oyster users who avoid Central London by using the ELL. Example journey is Crayford to Alexandra Palace. The default route is via London Bridge and Moorgate, potentially including travel via Farringdon to enable a no touch out/in required en-route. This is charged at the combined TfL+NR rate which is correct. There is an alternative route defined via London Bridge and St Pancras/Kings Cross which requires touching at STP and KGX. This is charged at the cheaper NR only rate which is also correct. However, you can also travel via New Cross and Highbury & Islington. This should also be charged at the NR only rate, but because they can't distinguish it from the default it isn't.
I have been in correspondance with the helpdesk who have asked the fares department and responded with these reasons:
Next up I tried the routeing guide. Alexandra Palace has one appropriate RP which is Finsbury Park. Crayford has several RPs but the most likely to be valid is Hither Green. The only routes between Hither Green and Finsbury Park are via LONDON. Drat! So, the only possibility is that the ELL is the shortest route. However, to compare distances I need to know how far it is between London Bridge and Moorgate on the Northen Line. Can anyone help?
I have been in correspondance with the helpdesk who have asked the fares department and responded with these reasons:
- This would require pink validators at Highbury and this would confuse passengers. Oh dear, passengers are already confused because one of the ELL platforms has pink valiadtors while the other one doesn't, I agree that both would need them for this to work though.
- National Rail do not sell tickets for use on that route.
Next up I tried the routeing guide. Alexandra Palace has one appropriate RP which is Finsbury Park. Crayford has several RPs but the most likely to be valid is Hither Green. The only routes between Hither Green and Finsbury Park are via LONDON. Drat! So, the only possibility is that the ELL is the shortest route. However, to compare distances I need to know how far it is between London Bridge and Moorgate on the Northen Line. Can anyone help?