British Gas Hive System

[class17]

Hi folks, Anyone one else use the Hive system to control their heating?
I have used the web application for some time and found it very useful, but now when I attempt to logon on my laptop via the internet I get a message saying

"Your account must have a verified phone number and Two Factor Authentication (2FA) enabled before you can login"

I have just installed the app on my phone. But I am not able to logon, invalid username or password.

But I cannot find how I can ask them (email, chat and phone etc.) what my problem is or how o solve it.

I seems I need to logon to access 'The Community', but I cannot logon.

Anyone know how to make contact with then or solve my problem?

Cheers.

 

[Trackman]

I know someone who has this.
All I can find is this:

Hive Checkout

Control your heating and hot water remotely with Hive Heating to help save money and make life easier.

www.britishgas.co.uk

Need help? Call our Hive Team​

You can call us on 0333 202 9614.

Our lines are open Monday to Friday - 9am-7pm, Saturdays - 9am-5pm, and closed on Sundays.

We may record calls to help improve our service to you.

 

[class17]

Thanks, I will try that next week.

 

[swt_passenger]

Did you already have it working ok on another device or is this a new installation? I think there was an email from them a few weeks back about a requirement to set up 2FA login, but I deleted my emails after setting it up. I’ve just logged out and back in successfully from the iOS App.

 

[class17]

Hi both,

I have had Hive about half a dozen years at a guess, always used the web site rather than my phone. After failing to be able to logon to the web site, I installed the app on my phone last week, but it didn't give me the screen to enter 2FA code.

I was going to give then a call later this week to the phone number you found as I was away for a few days. However, whilst away, I tried the app on my phone, and this time after sending me a code, the app came up with the screen to enter the code. So hay presto, I am on!!

I put it down to the power of RailUKForums, rather then Hive

Thanks guys.