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British Airways

Segedunum

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The separate Passport Control is a tremendous perk in the current environment - do they just scan at the booth and stamp it or is there one of those self service machines. There used to be a few Airports around Europe with a similar set up.
Its a scan and stamp. I did manage to see the main passport control queue and while not earth shattering I'd say I saved myself at least half an hour.

Indeed no proper food on board - but the lovely crew made sure we had healthy liquid lunches shall we say!
 
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route101

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When I flew Euro Traveller from LCY up to GLA, you had to ask for booze, there was no mention of it.
 

Watershed

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I turned up about 3h10 before departure so I could use the lounge first (and in case of EES delays) and all the desks were unstaffed. The good news is I quickly established there was a separate passport control booth by the lounge so I had ample time to fill my boots in there before getting through immigration almost instantly.

I've sent in a complaint to BA anyway - and have also pointed out that (even though I arrived quite early) I couldn't have availed of the voucher even if I wanted to.
Ah yes, I should have probably pointed out that BA generally doesn't pay for its handling agents to open up check-in more than 2.5 hours before departure at most short haul outstations. It used to often only be 2 hours beforehand, before EES. At Berlin I'm surprised there wasn't a previous flight whose check-in window overlapped but I suppose it's possible depending on the timings.

As per usual it's them trying to have their cake and eat it; they tell you to turn up an unspecified amount of time earlier, but don't open the desks until pretty close to departure time so you're left waiting around if you have bags to check or otherwise need to speak to an agent. Given how much the cost of an extra half an hour of agent time/desk rental would cost it's just pure cost-cutting.
 

Mike395

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Ah yes, I should have probably pointed out that BA generally doesn't pay for its handling agents to open up check-in more than 2.5 hours before departure at most short haul outstations. It used to often only be 2 hours beforehand, before EES. At Berlin I'm surprised there wasn't a previous flight whose check-in window overlapped but I suppose it's possible depending on the timings.

As per usual it's them trying to have their cake and eat it; they tell you to turn up an unspecified amount of time earlier, but don't open the desks until pretty close to departure time so you're left waiting around if you have bags to check or otherwise need to speak to an agent. Given how much the cost of an extra half an hour of agent time/desk rental would cost it's just pure cost-cutting.
The thing that gets me particularly is airports with shared self bag drop desks (most major German/Nordic airports); these require precisely zero extra staff so the cost to opt in to these must be relatively small yet BA insist on having only manned desks at these locations. Allowing self bag drop would be a quick win in so many outstations, as they could advertise any time same-day bag drop without the staff overhead.
 

eoff

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The thing that gets me particularly is airports with shared self bag drop desks (most major German/Nordic airports); these require precisely zero extra staff so the cost to opt in to these must be relatively small yet BA insist on having only manned desks at these locations. Allowing self bag drop would be a quick win in so many outstations, as they could advertise any time same-day bag drop without the staff overhead.
I came back from an airport in Europe recently where the check in only opened around 2.5h before departure (I have been at airports where it is 2h) and the self-check in desks were not activated until the check-in staff arrived.
 

Huntergreed

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I know I’ve mentioned this before, but I’m becoming increasingly annoyed at just how poorly BA’s own staff at LHR enforce their boarding policy.

Every single flight I’ve taken in the last few months (all short-haul) has been ‘extremely busy’ and this has necessitated the checking in of hand luggage for groups 4 and 5.

Every single time, those who check in hand luggage (quite a substantial number of passengers often) are ushered straight through to board before even group 0 is called, resulting in a lack of overhead space.

Tonight, one of the gate agents on my flight back to Scotland was walking around actively announcing that you’ll be “first on board” if you check in hand luggage. If this is the official approach which BA wishes to take then they really ought to advertise this and not advertise priority boarding to premium/status customers. The frequency I’ve seen this happen makes me think it’s a lot more than me simply being unlucky!
 

Butts

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I know I’ve mentioned this before, but I’m becoming increasingly annoyed at just how poorly BA’s own staff at LHR enforce their boarding policy.

Every single flight I’ve taken in the last few months (all short-haul) has been ‘extremely busy’ and this has necessitated the checking in of hand luggage for groups 4 and 5.

Every single time, those who check in hand luggage (quite a substantial number of passengers often) are ushered straight through to board before even group 0 is called, resulting in a lack of overhead space.

Tonight, one of the gate agents on my flight back to Scotland was walking around actively announcing that you’ll be “first on board” if you check in hand luggage. If this is the official approach which BA wishes to take then they really ought to advertise this and not advertise priority boarding to premium/status customers. The frequency I’ve seen this happen makes me think it’s a lot more than me simply being unlucky!

They are supposed to board with Group 3 but this rarely happens as you have alluded to.

I don't think the Gate Agents are employed by BA.

The biggest problem at LHR is the lack of space at the actual gates to effectively segregate the different groups. Often the automated announcements are out of synch or contradicted by what the staff on the floor are actually doing or saying.
 

speedy1

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Every single time, those who check in hand luggage (quite a substantial number of passengers often) are ushered straight through to board before even group 0 is called, resulting in a lack of overhead space.
Wait so even after they check in some hand baggage they still have so much it fills the overhead space too?
 

eoff

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I know I’ve mentioned this before, but I’m becoming increasingly annoyed at just how poorly BA’s own staff at LHR enforce their boarding policy.

Every single flight I’ve taken in the last few months (all short-haul) has been ‘extremely busy’ and this has necessitated the checking in of hand luggage for groups 4 and 5.

Every single time, those who check in hand luggage (quite a substantial number of passengers often) are ushered straight through to board before even group 0 is called, resulting in a lack of overhead space.

This annoys me as well. Even more so because the issues with cabin baggage only started when BA joined the race to the bottom and started offering hand-baggage only fares.
 

sh24

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T5 gate agents are BA staff.

BA’s boarding process has always been crap. Just in different ways over the years. The mess that happens everytime a full A380 boards at T5C is something to behold.
 

crablab

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Every single flight I’ve taken in the last few months (all short-haul) has been ‘extremely busy’ and this has necessitated the checking in of hand luggage for groups 4 and 5.
It's very frustrating that they don't email passengers on "extremely busy" flights in advance and offer to check hand luggage prior to security like other airlines do. I would certainly take advantage of that and resent having to traipse my stuff through the airport when they're just going to check it anyway (although I'll always check it at the gate, because life is too short to fight for overhead locker space).

I usually ask at the desk regardless, with a reasonable success rate.

No need to offer priority boarding then.
 

signed

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If airlines want to continue checking in bags for no reason, why not encouraging people to do so by giving them allowance at the desk.

If I have a cabin bag, the last thing I want is to check it in, especially with valuables and everything to shift

I took AC and they were having this announcement, at least 30 people just volunteered in like 5-10min, like it makes no sense
It's very frustrating that they don't email passengers on "extremely busy" flights in advance and offer to check hand luggage prior to security like other airlines do
Because in most cases that absolutely isn’t true (outside of peak vacation time) and is only a way to cover up that airlines don’t police carryon like they should
 

crablab

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Because in most cases that absolutely isn’t true (outside of peak vacation time) and is only a way to cover up that airlines don’t police carryon like they should
I don't remember taking a BA flight this year where it wasn't the case, but that's personal experience.
If I have a cabin bag, the last thing I want is to check it in, especially with valuables and everything to shift
Personal preference I suppose. I would rather ditch luggage at the earliest opportunity and minimise what I'm carrying around.
 

Butts

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I don't remember taking a BA flight this year where it wasn't the case, but that's personal experience.

Personal preference I suppose. I would rather ditch luggage at the earliest opportunity and minimise what I'm carrying around.

I think a lot of people (myself included) have a hangover from post-covid travel when checked in baggage was taking an eternity to appear on the carousels.
 

Bald Rick

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The mess that happens everytime a full A380 boards at T5C is something to behold.

Oh, it’s not just me then!

They’ve cost themselves a lot of business (from me) as a result of that failing. I bet I’m not the only one.
 

nlogax

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If I have a cabin bag, the last thing I want is to check it in, especially with valuables and everything to shift

I'm with you on this, but increasingly the only way to mostly guarantee your carry-on will stay with you on BA is to retain status. Even then, it can go awry for those in Bronze and even Silver if anyone who checks in their bags at the gate can just glide onboard in group 0-minus-one. There's no consistency.
 

signed

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Personal preference I suppose. I would rather ditch luggage at the earliest opportunity and minimise what I'm carrying around.
Wouldn’t want a bag with essentials and valuable get lost or theft to happen on it

Don’t want to wait 10-20min at the carrousel, and come back dirty (rarely travel with hard shell, of course with hard-shell it's less of an issue). And travelling carry-on-only is a joy.

If I don't want to carry something, I'll check it in at the outset.
 

Segedunum

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After the CityFlyer lack of Club Europe catering last Sunday, BA have replied and offered a £100 voucher - which I think is reasonably fair considering I was still able to get myself fed in the lounge and the crew did the best they could on board. Of course - it was also a redemption flight, so I feel less hard done by than if I'd stumped up cash price.
 

Watershed

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After the CityFlyer lack of Club Europe catering last Sunday, BA have replied and offered a £100 voucher - which I think is reasonably fair considering I was still able to get myself fed in the lounge and the crew did the best they could on board. Of course - it was also a redemption flight, so I feel less hard done by than if I'd stumped up cash price.
You might want to ask for that as Avios, if you plan on making future redemptions. There's a good chance they'd offer you 15k or even 20k.
 

Segedunum

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You might want to ask for that as Avios, if you plan on making future redemptions. There's a good chance they'd offer you 15k or even 20k.
I was thinking that - I may well get back to them and see what they'd be willing to offer.

Edit - indeed been offered 20k!
 
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route101

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I was looking at long haul flights with BA. I have not flown long haul for some years now. I was shocked how much it is to select seats in advance, do you select them in advance or wait until online check in opens and run the risk of not getting window seat.
 

yorkie

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I was looking at long haul flights with BA. I have not flown long haul for some years now. I was shocked how much it is to select seats in advance, do you select them in advance or wait until online check in opens and run the risk of not getting window seat.
If you want to guarantee a window seat, and don't have status, then you need to pay.

If you don't select a seat, then one will be allocated randomly.

This segments the market by charging less for people who just want a cheap fare, and more for people who have particular preferences/requirements and who are prepared to pay for it. This maximises revenue while keeping the base price down.

The pricing model was pioneered by budget airlines, and other airlines had no real choice but to follow suit.

If you are travelling with someone who has an appropriate level of status, then providing they book for you, seat selection is free.
 

Bungle965

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I was looking at long haul flights with BA. I have not flown long haul for some years now. I was shocked how much it is to select seats in advance, do you select them in advance or wait until online check in opens and run the risk of not getting window seat.
I haven't paid once over the last 3 long haul with BA, haven't had to deal with a middle seat yet!
For a window I would say to purchase a seat however.
 

cactustwirly

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Anyone have any experience with Lufthansa group airlines, Swiss/Lufthansa, do they charge for seat selection at check-in?
 

CC 72100

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Anyone have any experience with Lufthansa group airlines, Swiss/Lufthansa, do they charge for seat selection at check-in?
Yes - in short. Had it with Austrian, Lufthansa and Swiss on same booking albeit got automatically allocated pretty decent seats.
 

Mojo

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I was looking at long haul flights with BA. I have not flown long haul for some years now. I was shocked how much it is to select seats in advance, do you select them in advance or wait until online check in opens and run the risk of not getting window seat.
If you don’t want to pay, try and checkin exactly 24 hours beforehand and you will be able to change your seat to an empty seat free of charge. If the seat you want is not available, do not check the box to collect your boarding pass, and you can keep going back to check if more seats have opened up. Note that with basic economy, you will always have to pay to change your seat, even at online checkin.

Unlike Ryanair and Wizz, BA do not deliberately split up groups travelling together, meaning unless you are extremely unlucky, you will most likely be sat with your travelling companion.

Also one other thing worth noting is that BA allocate seats in the background 72 hours out, meaning that if you go to seat selection between 72 and 24 hours it may appear as if the plane is full up, however one of the seats marked as occupied could well be yours!
 

Tetchytyke

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I was shocked how much it is to select seats in advance, do you select them in advance or wait until online check in opens and run the risk of not getting window seat.
BA's seat selection fees are on the high side- they seem to charge about 3x more than Emirates charge, for instance- but pretty much all airlines charge seat selection fees now. If there's a specific seat or type of seat you want then you need to pay for it or you need to take the risk that it won't be available at check-in.

BA don't generally split groups up and so being stuck with a middle seat is less common. But if you want a more desirable seat type then you're less likely to have these available at online check-in. The odds will largely depend on the aircraft type, some of BA's long-haul fleet have relatively small economy cabins (e.g. there's only 15 rows in the 787-9).
 

Butts

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I think what surprises a lot of people is that BA actually charge non-status passengers for selecting Business Class Seats in advance - not sure how many other carriers do this?

Think I'm correct in saying that only 1st Class attracts no fee in these circumstances.

These reservation charges are well into the hundreds in some cases making status fee free bookings a valuable perk.
 

najaB

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I think what surprises a lot of people is that BA actually charge non-status passengers for selecting Business Class Seats in advance - not sure how many other carriers do this?
That is somewhat surprising. Usually seat selection is part of the benefit that comes with premium fares - be it business or premium economy.
 

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