Both legs delayed, multiple TOCs, where to claim?

[anacreon]

Travelling on an Off Peak Return from London Terminals (Euston) to Windermere last Friday 19th.
36 minutes late to Oxenholme, connection not held. Next train to Windermere arrives 22:46 vs 21:32 had everything been on time, 74 mins total delay thankyou very much Virgin West Coast.

Returning to London on Sunday 21st, everything going wrong... No trains out of Windermere for most of the day, no London trains from Oxenholme until 16:23. Replacement bus to Oxenholme, replacement bus to Preston.

Both Northern and Virgin West are "Delay Repay" TOCs, but do I have one claim or two? Could I conceivably collect more compensation that I originally paid for long delays on both outbound & return legs?

On the return leg, is it Northern who delayed me first, Virgin who delayed me on the longest stretch of journey, or both? I'm assuming there must be some tie-break to stop people claiming against multiple TOCs?

 

[gray1404]

The rule of thumb is you claim from the train company you were travelling on when things started to go wrong.

For your outward journey you claim from Virgin Trains.

On the return journey you would claim from Northern (although they have a back log at the moment but it is still important to get your claim in).

Claiming from multiple TOCs for one journey is against the rules. However, if you made 2 separate journeys using the same ticket (e.g. you traveled from Windermere to Preston and were delayed then broke your journey, then you picked up your travel again for a Preston to Euston journey and were delayed on that as well) then you would have a valid claim against 2 TOCs as it would be for separate journeys.

Strictly speaking the maximum amount of delay repay payout you can receive overall - when you add the amounts paid out in compensation for both outward and return journeys - is limited to the value of the ticket held. Some train companies are more strict on this then others. I doubt the two train companies concerned are likely to be sharing data so is unlikely to be an issue and is not for you to worry about anyway.

Both Virgin Trains and Northern allow you to select to be paid by cheque on their online Delay Repay forms.

 

[RailAleFan]

Is Delay Repay liability not apportioned between train operators on the same basis as revenue allocation?

 

[Merseysider]

Is Delay Repay liability not apportioned between train operators on the same basis as revenue allocation?

Nope.

 

[AlterEgo]

Is Delay Repay liability not apportioned between train operators on the same basis as revenue allocation?

No. It all evens out in the end though.