Booking Reference Number - Cross Country Trains

[Titfield]

I booked a ticket on Cross Country by, I think, clicking through from the National Rail Enquiries website.

I received the ticket by email.

I now need to cancel the booking but Cross Country Customer Service want the booking ref number but this is not on the email. All I have is the ticket number on the eticket.

How can I resolve this?

TIA

PS I do not have a cross country account.

 

[skyhigh]

Ticket number on the eTicket should do I'd have thought

 

[Titfield]

Ticket number on the eTicket should do I'd have thought

Cross Country Customer Services Agent said not.

I have just noticed a transaction id at the bottom of the eticket. I am going to try that,