Booked Uber due to SWR disruption: do SWR pay out?

[ivorytoast28]

Hi,

I currently have an evening out single from Woking to Guildford I bought ~30 mins ago from the SWR app. At the time it wouldn't let me have an itinerary of the first two scheduled services so I had to pick the 21:55. This and the 22:13 are also showing as cancelled and their twitter openly admits delays are likely until the end of service.

They do mention you can take the railair between Woking, Worplesdon (how I do not know lol) and Guildford. But they also mention taxis immediately below on https://www.nationalrail.co.uk/service-disruptions/woking-20240522/

Normally, I'd happily take the railair option but it's getting late and it's another 50 minute walk in the rain from Guildford station.

If I book an Uber from Woking station to an address in Guildford/Worplesdon area will they definitely refund this? While it isn't a crazy amount, it's definitely not money I'm willing to just throw away to avoid a walk in the rain unless I'm definitely getting it back.

Do they normally pay out? It just feels suspicious that they would on what is a £2.70 ticket I bought once the disruption had started.

Or does it have to be station to station?

 

[Gaelan]

Don't get a taxi without asking - you'd need to ask them and get permission to book a taxi. They might also book a taxi for you, or insist you take railair.

 

[ivorytoast28]

Don't get a taxi without asking - you'd need to ask them and get permission to book a taxi. They might also book a taxi for you, or insist you take railair.

Thanks for the advice. Though if that is the rule then I find this on nationalrail somewhat misleading:

Passengers are able to arrange their own taxis in order to complete their journey between Woking, Worplesdon and Guildford and claim this back from our Customer Services Team.

 

[Gaelan]

Thanks for the advice. Though if that is the rule then I find this on nationalrail somewhat misleading:

Ah, I hadn't read that page (sorry!) - there's the permission you'd need, though my reading is that it's only valid between the stations themselves. If you want more than that, I'd advise asking first.

 

[JonathanH]

Could someone not just get the 34 bus if worried about the likelihood of whether a taxi will be paid for?

 

[Watershed]

The wording on NRE (repeated elsewhere) is clear enough in entitling you to claim back your reasonable costs for a taxi between those stations.

 

[ivorytoast28]

Could someone not just get the 34 bus if worried about the likelihood of whether a taxi will be paid for?

Perhaps, still not very useful for Worplesdon unfortunately. But yes it is a slightly better option. If only the 28 didn't finish at a pathetic 5pm