umontu
Member
This started as a rant in another thread, but I feel it highlights customer relation issues as well as problems on the rail ways.
On Thursday I went KKM to BPN on a set of two 156's, during the journey a chav (closest discription I can think of for him) barged past me to get off the train at Blackpool before me, this was because the guard had announced our arrival at the bridge over Devonshire road, where the train then stopped. This led the tourists or families on a day out to think we'd arrived at Blackpool already... When the train did pull in the doors stayed closed for a long amount of time.
This didn't help the mood and led to frantic calls of "Why the <choose your own word> is this <And again> door not opening!".
The next day I went to Preston where the train wasn't too full but on the out journey and return two seperate people tried to open the drivers cab door thinking it was the toilet, both were 156's.
I later found out my friend who I work with was refused access to a Northern train at Preston, due to the train being full of people for Blackpool, on Friday and as a result was late to work, he then recieved counciling for this.
Great work Northern on all counts there, but this toilet issue, this is common isn't it?
On Thursday I went KKM to BPN on a set of two 156's, during the journey a chav (closest discription I can think of for him) barged past me to get off the train at Blackpool before me, this was because the guard had announced our arrival at the bridge over Devonshire road, where the train then stopped. This led the tourists or families on a day out to think we'd arrived at Blackpool already... When the train did pull in the doors stayed closed for a long amount of time.
This didn't help the mood and led to frantic calls of "Why the <choose your own word> is this <And again> door not opening!".
The next day I went to Preston where the train wasn't too full but on the out journey and return two seperate people tried to open the drivers cab door thinking it was the toilet, both were 156's.
I later found out my friend who I work with was refused access to a Northern train at Preston, due to the train being full of people for Blackpool, on Friday and as a result was late to work, he then recieved counciling for this.
Great work Northern on all counts there, but this toilet issue, this is common isn't it?