I think it's a case of accountants wanting guards to be issuing complicated excesses, and passengers to be inconvenienced, for the benefit of accountants. However in reality, it appears that guards apply common sense, and make the lives of themselves and their passengers easier. This is a victory for common sense over people in offices who do not give a damn about making life difficult for guards or customers.
Of course, it should be made official. But who has the power to do that? The DfT won't want to know. ATOC are effectively being allowed to act as a regulator, which is wrong, and they are not at all interested in making things easier for customers. Quite the opposite in fact.
Of course, it should be made official. But who has the power to do that? The DfT won't want to know. ATOC are effectively being allowed to act as a regulator, which is wrong, and they are not at all interested in making things easier for customers. Quite the opposite in fact.