Well, as long as XC is not worse than Chiltern and LM, I would take it. I'm bit wary of taking new TOC as bad experiences can happen.
I'm planning to travel around 10 o'clock in morning during the two week Christmas break using super off-peak ticket.
Well, as long as XC is not worse than Chiltern and LM, I would take it. I'm bit wary of taking new TOC as bad experiences can happen.
I'm planning to travel around 10 o'clock in morning during the two week Christmas break using super off-peak ticket.
My definition of good journey experience is being able to take a seat during the off peak times and no delays.
The website?
CrossCountry are the only TOC who operate direct trains between Birmingham New Street (BHM) and Cardiff Central (CDF) to my knowledge. Your question about how "good" they are can't really be answered without knowing how you define "good" - in terms of journey experience, they are fairly good at quiet times - but many of their routes are chronically overcrowded. In terms of fares & ticketing, they are not well liked as they have aggressively pushed fares up and introduced time restrictions, and often don't offer worthwhile Advance fares.
Most Birmingham-Cardiff services are operated by Turbostars; alternatively you can take a Voyager to Bristol Parkway then a FGW HST to Cardiff.
You can use other TOCs to travel between Brum and Cardiff - for example LM to Hereford then ATW, but this will take longer (and is unlikely to be a nicer journey).
You can go ATW the whole way via Shrewsbury and Hereford or LM to Hereford via Worcester and then ATW.