From an email that was sent to me - looks like a Network Rail perspective of the episodes
The six episodes are:
1. Kings Cross
How does one of Britains busiest stations operate? This episode follows the East Coast and Network Rail staff running the station, the challenges they face in train dispatch, how they interact with passengers during times of disruption, dealing with recruitment, and the issue of fares and the cost of running the railway. It was filmed over the last three months of the recent redevelopment, so viewers also get to see a very positive example of where some of the money they pay in fares is spent.
2. Summer madness (Leeds station)
Filmed over the summer months in and around Leeds station and the Yorkshire area, this episode covers a real mix of issues and people from the industry including station staff, train drivers, BTP officers, our maintenance teams and York route control. It covers the Real Ale Trail (Northern); how route control deals with, and the impact of trespass; NRs trespass campaign, how we reacted to the flooding, compensation, cable theft; and the tragic death of a young lad at Rossington.
3. Standing room only (Reading)
A chance to showcase the work at Reading and the people that are delivering the project, including behind the scenes planning meeting about closures (T-6), the Cow Lane Bridge slide and the building of a new platform 10. The episode also features how our mobile operations managers work, seeing how we handle a dead dog on the line and a suicide at footpath crossing. The cost of delays is highlighted again and we see the impact of delays caused by a freight train cutting through a cable both passengers experience and our teams fixing it. Excess Baggage at Paddington also features along with customer service for elderly and disabled passengers at the station.
4. West Coast Main Line
On the trains at Euston with Virgin staff dealing with passengers, including with Liverpool and Everton fans heading for the FA Cup semi final and final; Customer service at Manchester Piccadilly with NRs station team; out with Asset management and Babcock doing track renewals where we get to understand the pressures to get work done in a tight timeframe so not to impact on service next day. The capacity issues and the case for HS2 is also made subtley.by the narrator.
5. Railway on my doorstep (how the railway impacts on communities)
Another real mix of people and issues are covered including the economic impact of reopening of the Ebbw valley railway, both for passengers and jobs. It looks at how station staff in Liverpool and Cardiff cope with crowds when sporting events and parades are on; fare dodging; training new staff; trespass; rubbish clearances trackside and off-track; the impact of high winds on services on the ECML @ Kings Cross station; and how we have dealth with the concerns of people in Steventon in Oxfordshire as we upgraded the level crossing.
6. Scotland
The final episode looks at the railway north of the border. It follows a track worker in the West Highlands, one of the remotest parts of the network; maintenance teams known locally as ice men who work at night to keep the tracks clear of snow and ice during winter; and see how we replace track outside Edinburgh Waverly as well as operations at Glasgow Central.