Bargain Berth tickets, No Refund if train is cancelled?

[Poppet]

Am I right in thinking there is NO refund whatsoever, if you to buy Bargain berth tickets on the Caledonian sleeper and it's cancelled?

 

[LexyBoy]

You should be entitled to a refund as per the National Rail Conditions of Carriage (which is worth a quick read if you are at all a regular rail user):

26. Refunds on tickets that have not been used.If you decide not to use a ticket (other than a Season Ticket - see Condition 36) to make all or part of your intended journey, then:
(a) if the train you intended to use is cancelled, delayed or your reservation will not be honoured, you decide not to travel and at that time you return the unused ticket to any ticket office, the Train Company responsible for that ticket office will, wherever possible, give you an immediate full refund as shown in Condition 27;
(b) if the train you intend to use is cancelled, delayed or your reservation will not be honoured, your ticket or relevant portion of it is completely unused, you decide not to travel and you submit a claim for a refund within 28 days of the expiry of the ticket to the Ticket Seller you will be given a full refund as shown in Condition 27 as soon as practicable and in any case within one month of your claim being received.

 

[Poppet]

Thanks for that info. Re cancellation.
I have noticed that buying the Bargain Berths means that you cannot get a refund or change your ticket under any circumstances, not even for the £10 admin fee. However, you are entitled to a refund if the train is cancelled or delayed.

 

[greatkingrat]

Reading condition 26, I wonder how they define "delayed" for the purposes of getting a full refund. If the train is only delayed by a few minutes, can you decide not to travel and obtain a full refund?

 

[andrewkeith5]

Reading condition 26, I wonder how they define "delayed" for the purposes of getting a full refund. If the train is only delayed by a few minutes, can you decide not to travel and obtain a full refund?

I'm interested in this, too. As there is not a definition of delayed attached to that term the implication is that if the train is delayed by any amount of time you can pack up, go home and get a refund without paying the admin fee?

 

[sheff1]

Reading condition 26, I wonder how they define "delayed" for the purposes of getting a full refund. If the train is only delayed by a few minutes, can you decide not to travel and obtain a full refund?

I certainly did when the train I was intending to catch was less than 10 mins late.

 

[Ediswan]

Reading condition 26, I wonder how they define "delayed" for the purposes of getting a full refund. If the train is only delayed by a few minutes, can you decide not to travel and obtain a full refund?

Would anybody want to do that with a sleeper ? The distances UK sleepers travel are such that they have more time than they need to get to the destination at the planned convenient time. Making up a few minutes is unlikely to be a problem. Why would anyone not travel if they were going to arrive on time ?

 

[SickyNicky]

The OP asked about cancelled services. If the service were cancelled, they may well choose not to travel, the alternative being waiting for a service train the next day.

 

[andrewkeith5]

Would anybody want to do that with a sleeper ? The distances UK sleepers travel are such that they have more time than they need to get to the destination at the planned convenient time. Making up a few minutes is unlikely to be a problem. Why would anyone not travel if they were going to arrive on time ?

The question you were answering was not specifically to do with the sleeper - it was a second question referring to the more general rail network.