Avanti West Coast refusing my delay repay 19/6/2026

[GodAtum]

I was on the 1716 so it was impossible to rush over to the 1719 train. I had an advanced Standard Premium single ticket which is valid on Avanti only.

The 1719 was a NorthWestern which I don't think my ticket would be valid for. The next Avanti was the 1743 departing at 1747 but I wanted to keep my seat on the train I was currently on plus I'm not sure my ticket would have been accepted.

 

[yorkie]

I see you already had a reply from Avanti, and others, to re-submit your appeal:

Ben Everitt (@Ben_Everitt) on X

Are you taking the piss @AvantiWestCoast?

x.com

Ben Everitt @Ben_Everitt
Are you taking the piss @AvantiWestCoast?

Hi Ben, sorry to hear that, if you're unhappy, please appeal the claim via the link on the email. - Pete

I don't think there's any point Pete, I haven't got the serial number of the time machine I must have used to get off the train without a driver for 50 minutes and on to one om another platform that left 47 minutes before

It assumed you caught the next one, appeal it and add the information in the appeals box then it'll get manually reviewed by an agent

You are entitled to remain on a delayed train, when an alternative is available, if the seat is more important to you than Delay Repay compensation. However, it is unclear if you are still entitled to compensation, when you made that choice.

My advice would be to engage constructively.

 

[AlterEgo]

Why is the OP using the former MP for Milton Keynes North's screen grab and passing it off as their own email?

 

[Mcr Warrior]

Computer says 'No'? The scheduled 1716 Avanti departure was from platform 6 at London Euston whereas the 1719 London Northwestern departure was platform 14. Not exactly a cross-platform change of trains, even if the ticket(s) held were valid!

 

[yorkie]

It really depends on what information was provided and what the sequence of events was.

The posts on Twitter and here are both very cryptic, so it's not really possible to give definitive advice.

 

[MikeWh]

What I will add is that later that evening I took the 1954 LNR service to Tring from platform 8. When I boarded it 30 seconds before departure the platform screens all said "Platform Closed" It's only because I came up from the Underground and could see "Tring" on the side display of the train that I knew it was the train I wanted. It left on time. Goodness knows how many people will have missed it if waiting on the concourse for it to be announced. Worst communications ever!

 

[blimmo]

What I will add is that later that evening I took the 1954 LNR service to Tring from platform 8. When I boarded it 30 seconds before departure the platform screens all said "Platform Closed" It's only because I came up from the Underground and could see "Tring" on the side display of the train that I knew it was the train I wanted. It left on time. Goodness knows how many people will have missed it if waiting on the concourse for it to be announced. Worst communications ever!

Are you sure it wasn't on the departure boards earlier? I believe at Euston they like to play the game of removing trains from departure boards long before the train actually leaves.

 

[MikeWh]

Are you sure it wasn't on the departure boards earlier? I believe at Euston they like to play the game of removing trains from departure boards long before the train actually leaves.

They may do that on the concourse, but the platform screens on p8-11 always stay on until the train leaves. I use that most Fridays.