Can anybody enlighten me here. I have spent some time uploading tickets that I need to cancel owing to the strike action. Avanti's information asks me to claim a refund in my ticket page area (for each journey involved) yet once I enter 'my account' that option is not there and I have had to fill out a online form to contact them. I always understood that claiming a refund simply was one of the positive reasons for having an account with the company. Am I missing something here?
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Avanti West Coast Refund System
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