I've booked tickets Liverpool L St to London Euston for Friday 6 May. The Avanti website and app says it is possible to change these tickets to a different time and day (even though they are Advance singles), and I wanted to rebook for Saturday 7th. Searching for train times on both Avanti and the National Rail sites gives the expected trains and timing, but both say that 'no tickets are available'. Engineering works are affecting some parts of the network that weekend, but there is nothing to suggest that the Liverpool- Euston route is affected; and I would have thought that if trains aren't running or times have changed, that would show up online anyway. I would also expect Avanti, rather than just post a blank statement that no tickets are available, at least explain why. Does anyone have a clue about what might be going on?
I think the Avanti app and website must have been designed by Franz Kafka or one of his relations. Clicking on any of the various 'help' buttons takes you all around the houses of special offers, how to book tickets, station facilities (which incidentally, at least in the case of Liverpool, need editing) etc etc, without any way of asking a simple question and getting a simple answer. They don't even appear to have an online chat facility, let alone a telephone number.
I think the Avanti app and website must have been designed by Franz Kafka or one of his relations. Clicking on any of the various 'help' buttons takes you all around the houses of special offers, how to book tickets, station facilities (which incidentally, at least in the case of Liverpool, need editing) etc etc, without any way of asking a simple question and getting a simple answer. They don't even appear to have an online chat facility, let alone a telephone number.
