Avanti delay repay for cancelled service

[sprunt]

On Friday 28th August I had an Advance for the 12:34 Manchester Piccadilly - London Euston service, which was due to arrive in London at 14:41. When I got to the station I discovered it was cancelled so I was directed to catch the delayed 11:55 service instead.This eventually arrived in London at 15:14.

I presume I'm entitled to delay repay based on the delay between 14:41 and 15:14 - is that correct? Or is the system more generous than I'd expect, and I'm entitled to the full 65 minute delay that the service I caught suffered?

Also, when filling in the form on the Avanti delay repay website what should I be selecting in the journey details section? The train I had a ticket for, or the train I caught?

 

[Benjwri]

You're only entitled to the delay you suffered, so the difference between 1441 and 1514. When filling in the form you select the details of the trains you were intending to take when you started the journey.

 

[Mcr Warrior]

Has to be a 30+ minute delay incurred (actual arrival time = 1514, originally expected arrival time = 1441 had the cancelled train run) so still worth claiming.

 

[JBuchananGB]

Avanti's computer might decide that you caught the 1254 which arrived at Euston at 1528, which represents a 47 minute delay against your planned itinerary. Even so that would be correct for delay repay purposes as you arrived at 1514.

 

[sprunt]

You're only entitled to the delay you suffered, so the difference between 1441 and 1514. When filling in the form you select the details of the trains you were intending to take when you started the journey.

Thanks, claim in and approved in record time!

 

[Mcr Warrior]

Thanks, claim in and approved in record time!

That's good. What percentage did they (Avanti) agree to pay?

 

[sprunt]

That's good. What percentage did they (Avanti) agree to pay?

50%, as expected.