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Audio/visual "next stop" announcements on buses

markymark2000

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I don't think the powers that be have any intention of trying to enforce.
I think there would be huge backlash if they did try and enforce it given that there is a supply and skills shortage.

Very badly thought out Government policy.
It was stupidly rushed. I don't believe any consultation was had on the matter either. Just another load of tosh drempt up by numpty civil servants who haven't lived a day in the real world.
 
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stadler

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Travelled on a brand new Volvo Safeguard bus the other day (75 reg, only in service 2 weeks), Audio/Visual screen fitted, had a visual display of route number, destination, date and time. But the centre of the screen permanently displayed "McKenna", no visual next stop, no audio announcements.
Its obviously been supplied with all the 'Tech' - no idea whether detail programming not available or driver 'disabled' it?
Before anyone says I am 'bashing' Safeguard, let me say I think they are one of the best operators in South east England.
Should point out that Stagecoach South and Compass bus are worse, either lacking screens or not always fully utilising.
To have every Service bus in UK compliant by end of next September is laughable, simply isn't going to happen.
I don't think the powers that be have any intention of trying to enforce. Very badly thought out Government policy.
Another issue with Compass Bus is that they have set the volume of the announcements so low that you can barely hear a word. It is an issue on all of their E200MMC buses. What is the point of announcements when you can not hear anything.
 

JKP

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Another issue with Compass Bus is that they have set the volume of the announcements so low that you can barely hear a word. It is an issue on all of their E200MMC buses. What is the point of announcements when you can not hear anything.
This is a problem with a number of operators. Guernsey suffers from low volume as well.
 

DanielTheEMid

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SCEM has got them live on route 100 to Gainsborough for scunthorpe
1765834154639

Photo Credit: Lou Bradley, Linkedin
 

MrMetro

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Sheffield
There isn't any announcements on arriva northumbria's 64 plate streetlites

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Aren't zorry

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Sorry
sorry
 

E B

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Nuneaton
There isn't any announcements on arriva northumbria's 64 plate streetlites

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Aren't zorry

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Sorry

sorry
You can edit your original post by the way, instead of sending multiple different posts
 

VioletEclipse

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Dùn Èideann
In some cases, operators have fitted new next stop information announcements and displays which have different names for some stops than is shown on apps and timetables or even what's actually written on the bus stop flag.
 

satters

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Stourbridge
changing what a stop is called causes passengers to miss their stop, and incorrect change here for xx causes passengers to alight before their stop, these announcements cause more trouble than the perceived help they do
 

ACBest

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That’s an odd one - the regulations stipulate that the stop name being announced should match that in NaPTAN - the national database of bus stops.

Sometimes, stop names in NaPTAN and what’s on the bus stop flag don’t match - for example, where a stop name has been changed in the database but the flag not updated.
 

alex397

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The example with Regent Coaches in Kent, at least on Streetlite SN15AKX, is that it announces the number and destination (‘This is a route 638 to Faversham’) every time it passes a stop. I’m used to it only doing this if a bus has stopped and doors opened. No doubt it will just need some rearranging so that the system recognises the doors? But that’s yet another job for what must be increasingly endless tasks with very little time to do it, especially for independent operators.
I hope the driver wasn’t finding it too annoying!
 

markymark2000

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That’s an odd one - the regulations stipulate that the stop name being announced should match that in NaPTAN - the national database of bus stops.
Sadly as we have learnt with Bus Open Data over the past 5 years, it doesn't matter what the regulations state, operators do what they want. And sadly we have such a poor regulatory system and such a culture of passing the buck between DFT, DVSA and OTC, that essentially very few breaches of regulations, actually get investigated and relevant people punished.

Sometimes, stop names in NaPTAN and what’s on the bus stop flag don’t match - for example, where a stop name has been changed in the database but the flag not updated.
Please, please, please, report these things to local authorities. They have the powers to fix NaPTAN. Many LAs are trying to skirt around the fact it's a statutory obligation of the LA (same as social care and collecting waste) and they will keep avoiding it unless people keep on at them.
 

Man of Kent

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That’s an odd one - the regulations stipulate that the stop name being announced should match that in NaPTAN - the national database of bus stops.
No they don't (but to some extent would have been better if they had); indeed, there is no reference to NaPTAN in the entire Statutory Instrument. The only definition of a Stopping Place is "a place at which prospective passengers are taken up or passengers are set down" - there is no instruction as to how it should be described.
 

ACBest

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No they don't (but to some extent would have been better if they had); indeed, there is no reference to NaPTAN in the entire Statutory Instrument. The only definition of a Stopping Place is "a place at which prospective passengers are taken up or passengers are set down" - there is no instruction as to how it should be described.
Interesting - I must admit to not having read the SI in full, but the page regarding PSVAIR on the DfT website on GOV.UK at https://www.gov.uk/government/publi...ormation-onboard-local-bus-and-coach-services says…

All audible and visible information given by bus and coach operators should be consistent with bus stop names given to passengers by other media channels, such as websites, transport apps or paper timetables.

To do this, you should use data provided in the National Public Transport Access Nodes database (NaPTAN), which is available free of charge.

…which is where I gained my understanding that NaPTAN names must be used.
 

Megafuss

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My local operator runs a contracted service and uses a 75 plate minibus. There is zero sign of any NSA equipment. Should I report it to th Local Authority. Surely it's a breach of the Public Service Vehicles (Accessible Information) Regulations 2023.

I note the operator has a load of 71 plate and later vehicles with zero NSA equipment either.
 

ACBest

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Please, please, please, report these things to local authorities. They have the powers to fix NaPTAN. Many LAs are trying to skirt around the fact it's a statutory obligation of the LA (same as social care and collecting waste) and they will keep avoiding it unless people keep on at them.
I do - I work with a few different LA’s who are fantastic at maintaining their NaPTAN databases, and there have been lots of changes made - from stop name revisions to brand new stops implemented - as a result of my requests over the last 12 months.

The examples on my local patch where names on flags don’t match names in NaPTAN are down to how long it can take to update the roadside infrastructure, but I have full confidence that the flags will catch up with the database.
 

Leedsbusman

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Interesting - I must admit to not having read the SI in full, but the page regarding PSVAIR on the DfT website on GOV.UK at https://www.gov.uk/government/publi...ormation-onboard-local-bus-and-coach-services says…



…which is where I gained my understanding that NaPTAN names must be used.
Its quite common for details like this to be set out in Guidance rather than a Statutory Instrument. If NaPTAN turned into something else its easier to edit guidance than change an SI!
 

Bikeman78

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Is there any enforcement? Who would do it? (I don't mean who should be doing it, but literally who will actually do it?).

The only time I queried why a bus didn't have screens or announce the next stop, with a friend who is visually impaired and has a guide dog, I was told, or more asked, whether I'd rather the bus didn't run because it was missing, or have it run without - and I think that's what a lot of people think.
In my experience, it usually works fine on Cardiff Bus. Taking a bus out of service because the system is faulty would be silly. Everyone loses. Unlike a train, it's quite easy for a bus driver to offer assistance to a blind person, or anyone for that matter. I've sometimes seen passengers ask the driver the best stop for a particular street, and the driver will tell them when the bus has arrived at that stop.

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And that is exactly why we have the 'would you rather the bus not run at all if we can't provide next stop information, or a working wheelchair ramp' arguments.

The problem is that without the enforcement, things won't get fixed. It also means that companies won't bother to comply with new regulations in the future because, well, what's the point? The company that makes the most effort doesn't get rewarded*.
That applies to so many things. I could write a list of things that I have complained to Cardiff Council about for years that they have not fixed. Why should they care? They get my Council tax payments whether they do a good job or a terrible job. I've mostly given up reporting things now. If it's something that I can sort out myself, e.g. cutting back vegetation, I just get on with it.
 
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Man of Kent

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My local operator runs a contracted service and uses a 75 plate minibus. There is zero sign of any NSA equipment. Should I report it to th Local Authority. Surely it's a breach of the Public Service Vehicles (Accessible Information) Regulations 2023.
Depends on the passenger capacity of the minibus. If it can carry less than seventeen passengers, the regs don't apply. (Note that this a different threshold to PSV Accessibility Regulations, which exclude buses for 22 passengers or fewer).
 

Megafuss

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Depends on the passenger capacity of the minibus. If it can carry less than seventeen passengers, the regs don't apply. (Note that this a different threshold to PSV Accessibility Regulations, which exclude buses for 22 passengers or fewer).
These have a capacity of 23 according to the panel on the inside
 

markymark2000

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My local operator runs a contracted service and uses a 75 plate minibus. There is zero sign of any NSA equipment. Should I report it to th Local Authority. Surely it's a breach of the Public Service Vehicles (Accessible Information) Regulations 2023.
If it's anything like open data, Local authorities wash their hands with it and say it's a DFT/Traffic Commissioner/DVSA issue and not something they care for enforcing. The only exception to that is where the authority has specified NSAs in the tender specification. Though my many dealings with local authorities have tended to come back with them not caring about enforcing their own tender specs or how their tenders are operated because they are too scared of holding operators accountable.

I do - I work with a few different LA’s who are fantastic at maintaining their NaPTAN databases, and there have been lots of changes made - from stop name revisions to brand new stops implemented - as a result of my requests over the last 12 months.

The examples on my local patch where names on flags don’t match names in NaPTAN are down to how long it can take to update the roadside infrastructure, but I have full confidence that the flags will catch up with the database.
Really glad to hear that. I'm having less luck sadly.

Depends on the passenger capacity of the minibus. If it can carry less than seventeen passengers, the regs don't apply. (Note that this a different threshold to PSV Accessibility Regulations, which exclude buses for 22 passengers or fewer).
Which in itself is daft. I know we are in the midst of a 'lack of common sense' crisis amongst our well paid, and definitely highly skilled civil servants and politicians. There is now this idiotic situation whereby a 17 seater bus has to have announcements and next stop displays, but doesn't need a ramp or accessible seating. Surely it wouldn't have taken too many braincells to realise that consistent regulations between PSVAR and PSVAIR would greatly improve compliance and understanding with the rules. And also ensure consistency around accessibility regulations.
 

KHCT

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Here's one step backwards; for some all reason all the next stop displays on Stagecoach buses in Hull have not been working for the past few days. The older refits just show date/time as always and the buses with it installed as new now just have a scrolling message about the app/twitter/SUB chargers. All very strange.
 

jimbob185

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Here's one step backwards; for some all reason all the next stop displays on Stagecoach buses in Hull have not been working for the past few days. The older refits just show date/time as always and the buses with it installed as new now just have a scrolling message about the app/twitter/SUB chargers. All very strange.
I noticed this with 11690 when I rode on it last week but thought it was just probably just a issue with just this bus as when I rode 11689 this weekend it was working fine.
 

kkong

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Interesting - I must admit to not having read the SI in full, but the page regarding PSVAIR on the DfT website on GOV.UK at https://www.gov.uk/government/publi...ormation-onboard-local-bus-and-coach-services says…

…which is where I gained my understanding that NaPTAN names must be used.

"Should" is not the same as "must".

The former is a recommendation, whereas the latter indicates a requirement.

You will often see "may" used, which indicates one of (potentially several) approaches which would be deemed acceptable for whatever issue is being described.
 

E B

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I rode one of NXWMs new 75-reg streetdecks yesterday, however the announcements were barely audible. None of the speakers on the top deck were working which isn't great for a brand new bus.
 

MrMetro

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Sheffield
Some of Arriva Northumbria's pre 64 plate buses have screens for announecements but they often don't work.
Is it just not Arriva's priority getting screens working?
 

DanielTheEMid

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Here's one step backwards; for some all reason all the next stop displays on Stagecoach buses in Hull have not been working for the past few days. The older refits just show date/time as always and the buses with it installed as new now just have a scrolling message about the app/twitter/SUB chargers. All very strange.
Pretty much only the 250 and 350 which aren't even Hull routes, even the 103 to Kirton in Lindsey & Lincoln was doing it today. I'd say complain to them. The more it's addressed the better done.

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In fact I think they are making the hull ones look like this.180toCottinghamforhull.pngNS Gregg Hall Crescent.png
 
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OlBus17

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Some of the recent Go South Coast NSA updated
 

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DanT2014

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Do all of these things apply to Scottish buses as well? Our transport is devolved, so I’m not sure. All I know is that stop announcements are often used in Stagecoach West Scotland buses.
 

Volvodart

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Do all of these things apply to Scottish buses as well? Our transport is devolved, so I’m not sure. All I know is that stop announcements are often used in Stagecoach West Scotland buses.
The requirements also apply to Scotland as well as England, same as the disability access requirements 10 years ago.
 

Ozz

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Retrofitted Next Stop visuals installed on Delaine 164 AD68DBL. Voice announcements working too.
 

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