ATW Delay Compensation

[221129]

Hi everyone,

Can someone tell me if you can submit delay compensation for Arriva Trains Wales online or do I need a paper form?

Thanks,Ollie

 

[Techniquest]

I got a paper form for my recent claim, pretty sure it can be done online too but never done it that way

 

[Merseysider]

I got delay repay off them in December by including a photo of my tickets along with a covering letter; sent to their Customer Relations department by email. I have no evidence to suggest this method is no longer acceptable.

 

[crehld]

For ATW I regularly scan my tickets in and email them across with my delayed journey details to customer.relations@arrivatrainswales.co.uk. This was always been accepted for me and RTVs arrive in the post, usually a month later - last time I did this was January.

 

[221129]

Thanks all, I have emailed them with a photo of my ticket. Does anyone know if I should have received an auto reply? As I haven't.

 

[Merseysider]

Thanks all, I have emailed them with a photo of my ticket. Does anyone know if I should have received an auto reply? As I haven't.

Mine took a couple of hours to come through iirc. Perhaps ATW do manual acknowledgement of emails instead of an automated system.

 

[emilyd]

Thanks all, I have emailed them with a photo of my ticket. Does anyone know if I should have received an auto reply? As I haven't.

Have you received a reply yet?

I'm considering asking ATW for compensation for my trip this week also, so thanks to those who replied for your helpful advice.

 

[221129]

Mine took a couple of hours to come through iirc. Perhaps ATW do manual acknowledgement of emails instead of an automated system.

It seemed the generic stuff but it took until the next day for them to reply to say they have received it!