Arriva Trains Wales on line booking / The Trainline

[0B00]

I've just purchased two Advance tickets from Penryhndeudraeth to Shrewsbury for the October school week.

I used the ATW website and paid the full amount by debit card.

In the 'Payment' section of the final Booking Confirmation screen after making the booking was the comment 'You saved £6.55 with thetrainline compared to buying your ticket at the station on the day of departure'.

Now I presume Arriva use the trainline 'back office' but I am at a loss to understand why any TOC would wish to suggest that their customer has used another business to make their purchase !?

 

[krus_aragon]

Arriva do indeed use trainline to provide their online ticketing services. I would guess that this is a message that should be shown only when trainline is processing one of their own transactions, but that the booking software forgot to check who it was doing business on behalf of.

 

[gazthomas]

Arriva do indeed use trainline to provide their online ticketing services. I would guess that this is a message that should be shown only when trainline is processing one of their own transactions, but that the booking software forgot to check who it was doing business on behalf of.

Yeah, looks like a bug.

Must admit, for such small saving in the advance compared to buying on the day the little extra gives more flexibility