Arriva Trains Wales business class upgrade - conditions (ticket types)

[DEE-DE]

Hello,

ATW don't reply to my request for up-to-date conditions of their BRFares ATW BUSNSS ZONE. I can't seem to find out which tickets type this is possible with and where it can be bought. We'll be travelling on BRFares SAILRAIL STNDBY, although I might end up buying them in Ireland. If this upgrade isn't possible we'd most likely just travel to Dundee, therefore avoiding the sleeper. Going to Carnoustie we'd have to use the (seated) sleeper and could wait a bit longer at Cardiff to catch the Premier Service and reduce the wait at Crewe.

Cheers.

 

[Greenback]

How long have you given them to reply? In my experience ATW are very inconsistent in their response times. Sometimes I've had a reply within a day or two, other times it's taken weeks. It might be worth giving them a nudge by phone, though I wouldn't be surprised if they initially take your details and tell you someone will call you back.

 

[DEE-DE]

A month by email and a few days on Twitter. It's just getting annoying because I still want proper reservations for two people.

 

[Greenback]

Twitter usually gets quicker responses, but a couple of days in this case suggests that it may be a question that has had to be escalated upwards, maybe as far as the pricing manager.

If only they were a bit more effective at issuing holding replies, at least then you'd know what was happening and not feel as if the question was being ignored. I'd be ringing them to see if anyone could tell me from the internal systems what was happening.