Hi so my train was cancelled and I did not end up taking the train. Trainline would not let me apply for a refund online so I went to AWC website for delay compensation and put delay for more than 60-120 minutes (as it was literally cancelled). However they only gave me a partial refund of 15 minutes, probably because there was another train after my train (which I DID NOT take). So I applied for a refund through trainline by calling them, surprisingly they pick up their phone quite quickly. I now have gotten a refund from trainline, however, not sure what to do with the extra amount collected from AWC. I dont want to be flagged as fraudulent, any advice?
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applied for delay compensation AND refund, only want the refund.. what to do
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Tetchytyke
Veteran Member
Just ring Avanti and explain what happened and ask them to cancel the claim.
It's still important to contact them to avoid any accusations of fraud down the line. If you have told them you've been 'paid twice', and offer to pay it back, the ball is in their court.
They may say they don't have any way of receiving the money back, which isn't really true, but if they tell you to keep it along with the Trainline refund, you are on much clearer ground should there be any investigation in the future.
How do you send money to Avanti?
By cheque, for example, which might include the return of their cheque.
Cheque isn't one of the payment options Avanti offers for Delay Repay.
I don't memorize how all 20 or so TOCs pay DelayRepay, which is why I used the term "might", which denotes an unknown possibility.
Elecman
Established Member
Contact Avanti Twitter team thru will send you Avanti banking details so you can transfer the money back to them and then send them confirmation of the repayment
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