Any IT people out there - need help with Outlook

[BanburyBlue]

Hi.

I've use Outlook 2010 on my home PC. I've been using it quite happily for years. When I opened Outlook last week I got an error message saying it couldn't open my folders. When I look on the File tab I'm getting this...


When I click on the 'Upgrade Now' button nothing happens.

Any ideas?

Thanks

 

[gazthomas]

Microsoft have dropped support for Outlook 2010 client connecting to Outlook in the cloud.

Take a look at this which might help.

unable to upgrade outlook with new Outlook Connector it tells me that I have to upgrade. - Microsoft Q&A

When signing in today, I am not receiving my emails. In checking the Info in the File drop down menu it tells me that Upgrade in progress. It also has a second item for Upgrade Outlook Connector. Clicking on the Upgrade Now button doesn't do anything.…

learn.microsoft.com

You will need to remove your current Outlook connection and create a new one using the Exchange option.

As you know your email client is 15 years old so it's had a "fair innings" given the nature of technology and planned obsolescence.

 

[BanburyBlue]

Microsoft have dropped support for Outlook 2010 client connecting to Outlook in the cloud.

Take a look at this which might help.

unable to upgrade outlook with new Outlook Connector it tells me that I have to upgrade. - Microsoft Q&A

When signing in today, I am not receiving my emails. In checking the Info in the File drop down menu it tells me that Upgrade in progress. It also has a second item for Upgrade Outlook Connector. Clicking on the Upgrade Now button doesn't do anything.…

learn.microsoft.com

You will need to remove your current Outlook connection and create a new one using the Exchange option.

As you know your email client is 15 years old so it's had a "fair innings" given the nature of technology and planned obsolescence.

Many thanks - must be getting old - scary to think that 2010 is 15 years ago.

I've had a look and it won't let me remove the outlook connection - when I go to remove the old connection I get to here and clicking Account Settings doesn't do anything...

 

[gazthomas]

Try adding a new account following the Microsoft note