Its like self checkouts at supermarkets. Probably in ten years time there will be 30 self service checkouts and 10 members of staff watching them.
You can have three people selling tickets at three windows or you can have one person supervising six self service machines. If someone gets stuck there is a person there to assist.
The way technology is going this is going to happen for sure be it sooner or later.
I've never had problems using a ticket machine at a station but using self-service checkouts I've had issues arising most times requiring a member of staff to come they range from:
* Age verification checks that a machine can't do, which apply to some medications not just alcohol, knives etc.
* Machine not accepting debit card.
* Coupons scanning fine but machine not recognising that they've been inserted in to the slot so not advancing to the next stage of the process.
* 'Unexpected item in bagging area.'
Like I've said ticket machines at stations haven't resulted in problems for me but if you start adding more functionality on to them so they can do more of what a person at the ticket office can I imagine they will.
--- old post above --- --- new post below ---
1. They will simply stop hiring additional guards
Yes but if there was an agreement between the employees/union and operator then no-one's job would be at risk.
Unavoidable meaning every available guard is on a service or taking a physical needs break. On occasions it might be that an available guard could do the next 142 working for Manchester - Marple and back but can't take the 150/1+156 combination for the next Manchester - Buxton service, either because the latter is longer or because they don't sign the Buxton line.
4. Define "Guard Shortage" and see 1/3
Like the above. There is no guard available who can take a service. This might be down to number of staff off ill or being delayed.
People who assume that publically owned businesses are inefficient inherently tend to be the ones that believe that private sector businesses exist to provide a service.
They don't, they exist to make money, if they can do that while screwing the customer and its easier than doing the job properly they will.
My post refers to Northern services. Implementing ticket barriers and machines at all stations is not really a viable option for all Northern* stations. Then you have to have someone manning the barriers otherwise there could be numerous issues. The most cost-effective options would involve maintaining ticket inspections on trains or having a higher number of ticket inspections on platforms.
* Northern could also easily read as ATW, FGW (non-mainline) or EMT (non-mainline)