gray1404
Established Member
I wonder if any forum members are currently with Eon and if they come recommended? I'm looking at signing up to them.
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Any forum members with Eon
- Thread starter gray1404
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GusB
Established Member
Not at the moment, but I was previously and I didn't have any issues with the company. Switching (both to and from) was seamless.
Make sure that you take a meter reading on the day your supply is due to switch over, preferably backed up with a photo; while it's unlikely that you'll have any problems, it makes it a little bit easier to resolve any dispute about final readings further down the line. I would suggest that you do this even if you have a smart meter.
Are you signing up through a third party that's offering some kind of incentive, such as a cashback offer? If so, make sure that you take screenshots and retain any emails or other correspondence until such incentives are paid. I haven't personally experienced any problems, but I have had to deal with a few in my time working in the industry.
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Freightmaster
Verified Rep
- Joined
- 7 Jul 2009
- Messages
- 4,467
Been with them since the Npower days - no complaints whatsoever here.
(I'm currently on their EV tariff which enables me to charge my car for 9p/kWh between midnight and 6am)
LYradial
Member
No problems here, just bin the smart meter display, l know my 9 kw power shower uses electricity
Just over a year with Eon and no major issues except their systems are a bit laggy, direct debits take several days to get credited to accounts while customer meter readings are billed rapidly. If they need your reading, do it about 4 days after the direct debit to stay solidly in credit.
I was, though, very impressed by an automatic reduction of my direct debit as my credit had built up near the end of my last fix.
Switching to my new fixed tariff (and, unusually for me, not changing supplier) needed me to up the direct debit to the level needed to build credit for winter. Very easy to do though.
I was, though, very impressed by an automatic reduction of my direct debit as my credit had built up near the end of my last fix.
Switching to my new fixed tariff (and, unusually for me, not changing supplier) needed me to up the direct debit to the level needed to build credit for winter. Very easy to do though.
They've messed up my billing several times, creating duplicate accounts from the same address. I'm moving away from them in November. Just an anecdote, you may well not have the same experience!